Platform Analytics dashboard - list reports show no records

Ana41
Tera Contributor

Hi all!

 

Our instances were recently upgraded to Australia and we are in the process of migrating our dashboards to Platform Analytics. All dashboards were migrated successfully with one exception. I haven't been able to fix it and was hoping someone might help.

 

We have a very simple dashboard containing only 2 reports: one List report, and one Donut. They both report on the same custom table. The Donut report groups records by State and is working fine. The List report should show a list of records that have a specific State, but it doesn't display anything - just the message "No data available", even though there are records. I can see them in the Preview when building the report, and I can see them in the list view for that table.

 

I have tried creating the report from scratch, removing the filter to just have the report show all records, changing the table to sys_user just to see if I can see anything at all, I have tried to add List reports to other dashboards - to no avail. It seems that List reports are just not working at all, no matter the table, scope, or filter applied. What am I doing wrong and how can I fix it? I have double checked ACLs and dashboard permissions, but nothing seems to work.

 

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @Ana41 

 

Check this KBs for migrating your legacy reports to Platform Analytics Dashboard.

KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

Platform Analytics Academy - March 20th, 2024 - Platform Analytics Migration Center

 

Also Refer: Important Update on Legacy Reporting and Analytics with Australia Release

 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron

Hi @Ana41 

 

Check https://www.youtube.com/watch?v=VNQIps6_JRE

KB0736982 Published reports do not show all expected data 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Have you ever pulled up an out of the box dashboard only to find "No Data to Display" on all the widgets? Have no fear! In this short video I show how you can quickly troubleshoot these by finding and executing data collection jobs. #servicenow #reporting #analytics #performanceanalytics