User cant see Assessment

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bo2
Mega Contributor

‎06-26-2018 04:45 AM

I have created an assessment, and linked it to Policy Statements, and created controls. The assessment is assigned a respondent in the control.

When i impersonate the user, and go to My Assessments i get: Security constraints prevent access to requested page

The user has the grc_user role.

What am i missing?

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bo2
Mega Contributor

‎06-27-2018 12:40 AM

The issue is "fixed"....

 

Using the security debugger, i found that there was a specific role (custom made) that blocked everyone from seeing assessments and attestations. 

So not an error on the ServiceNow side, but a custom role that was a bit too strict.

Thanks all for your help.

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Jan Spurlin
ServiceNow Employee
ServiceNow Employee

‎06-26-2018 04:54 AM

What version of ServiceNow are you working on?

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bo2
Mega Contributor

‎06-26-2018 05:06 AM

Jakarta Patch 9

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Jan Spurlin
ServiceNow Employee
ServiceNow Employee

‎06-26-2018 05:10 AM

There are specific roles for the risk management application.  I'm working in Kingston, so things are a little different.  Try adding the risk_user role to the user.  I think that will clear up you security issues.

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bo2
Mega Contributor
In response to Jan Spurlin

‎06-26-2018 05:20 AM

No, that did not help 😞

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