What is the difference between Issues and Tasks?

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Filip Laznicka
Tera Guru

‎07-31-2017 05:39 AM

Hello,

I'm using the VRM application and I was wondering what is the difference between issues and tasks?

They both have a workflow and are related to Vendor Risk Assessment.

I can tell there is a 1-to-many relationship but that's about it.

Could someone point me to the right direction as ServiceNow Product Documentation talks briefly only about issues.


Thanks a lot,

Filip

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Chuck Tomasi
Tera Patron

‎07-31-2017 05:54 AM

Hi Filip,



I'm not the strongest in Vendor Management, but from what little I know, an issue is like an incident. Something has happened with the vendor relationship that you want to track. It indicates an event that requires action.



The task records related to the issue can be used to assign different parts of work related to that specific issue. You may need one team/person to review the vendor's contract. You may need another to check supply stock or receiving records, etc. You COULD do this by passing the issue around for person to person, but that also means that only one team/person can work on it at a time. Having related tasks allows for parallel processing.



The same concept is available in many ITSM applications like incident, problem, change.



I hope that helps.


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SeanBarrett
ServiceNow Employee
ServiceNow Employee

‎08-27-2018 04:47 PM

Yes, when you go to an assessment metric (asmt_metric) associated to a Vendor Risk Questionnaire, you can associate policy statements at the related list.  

Go to:

  1. Vendor Risk -> Questionnaire Templates (drill in to one)
  2. Go to Metric Categories (related list, choose one)
  3. Go to Assessment Metrics (related list, choose one)
  4. You'll see the ability to relate policy statements to this

Hope this helps!
Sean