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Policy Lifecycle Document

Hi Everyone, Can anyone provide me policy management lifecycle detailed document?Lifecycle comprises of all five stages - Draft , Review,Awaiting approval,publish , retired.How policy moves from one state to another ,which business rule gets activate...

UCF Implementation Common Controls

Is there a way to bring the "Implementation" UCF Common Controls into IRM along with the "Mandated" and "Implied" common controls?

tw1920 by Tera Contributor
  • 414 Views
  • 5 replies
  • 0 helpfuls

UCF Updates

What is ServiceNow's stance on the best way to integrate updates to UCF in ServiceNow? If we have a control objective that we are actively using, and UCF remaps their common controls in a manner that removes that control objective IRM from our baseli...

tw1920 by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

Resolved! Group Factors in Advance Risk Assessment

Hi All, I've a requirement to create an assessment with the below set up,Confidentiality for regulatoryConfidentiality for FinanceConfidentiality for safety Integrity for regulatoryInventory for financeInventory for safety The same as above for avail...

shanker1 by Giga Guru
  • 451 Views
  • 2 replies
  • 0 helpfuls

Handling Phishing Scams

Hello,   I am new to this forum and have only been in ServiceNow for about a half year. Where I could use help with is in the "phishing" area. We get buried in phishing e-mails almost on a daily basis. We have an e-mail address where these can be sen...

doughender by Kilo Explorer
  • 2774 Views
  • 9 replies
  • 0 helpfuls

Resolved! Smart Assessment - Entity & Control Fields

How can we bring the Control & Entity fields for a particular smart assessment on the smart assessment form? Previously for classic attestations these fields used to be present so it was easier to see which entity is related to the attestations. I ha...

GRC - Fiscal year reporting

When building a bar chart using fiscal year, the x axis doesn't display the label (.i.e. the FY).  But if i change it back to Calendar year it does,  Is there any way to get the Fiscal Year labels  to display?  Thanks    

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Mark P by Tera Contributor
  • 429 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to pre set the filter in the action assignment?

Hi Devs, I have created new m2m table and i have created one action assignment called "Edit".Now when i click it I want to show only certain list of records..means preset the filter to show only few records as per my requirement. Below are snaps for ...

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Advanced Risk Assessment Calculation

Hi,Why in RAM when Factors is selected "both" it is always division by 100% irrespective of weight change.As this calculation is not mentioned anywhere.Thank you in advance. 

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AditiV by Tera Contributor
  • 281 Views
  • 1 replies
  • 0 helpfuls

To and Cc in Notifications

HI ,I need to send a notification to users listed in the users field on the Assessment Persona table (sn_smart_instance_persona).The trigger condition is when the state changes to "Cancelled" on the Assessment Instance table (sn_smart_asmt_instance)....

harinya by Tera Contributor
  • 441 Views
  • 7 replies
  • 0 helpfuls