Why is record confidentiality inheritance restricted to only pre-existing related records?
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4 hours ago
Hi all,
My team and I have implemented record confidentiality inheritance according to ServiceNow's recommended guidelines and found that when confidentiality is enabled for a parent record ONLY pre-existing related records are marked confidential through inheritance. The same behavior does NOT occur for any new related records associated with the confidential parent record.
As a result of our internal investigation, our team found that servicenow intentionally didn't include this functionality. Here is a link to the documentation we are referencing: https://www.servicenow.com/docs/r/governance-risk-compliance/grc-common-functions/confidential-inher...
TLDR; Why did ServiceNow choose to allow new related records to not inherent record confidentiality even if the records' parent record is marked confidential?
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Integrated Risk Management (IRM)
