Why the font of subject and body of the notification is different here?

Prathamesh Cha1
Tera Contributor

Hi Team,

Why the font of subject and body of the notification is different here?

PrathameshCha1_0-1727953094913.png

 

I am using email script to populate the body and subject.

Thanks



 

 

4 REPLIES 4

Voona Rohila
Kilo Patron
Kilo Patron

Hi @Prathamesh Cha1 

Please validate in the email record the actual subject and body content that is sent.

 

The one which you highlighted are just for reference when you preview the notification to show the subject and body.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Hi @Voona Rohila ,

I have validates it's looking same.

 

Can you share the email script code.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Anurag Tripathi
Mega Patron
Mega Patron

Clearly something in your email script is not right.

 

Also I would suggest you mask the client / company name form screenshots/url

-Anurag