Auto populate is not working for the end users any reason why ?

[kranthi2]

Hi,

Auto populate is not working for the end users any reason why ?

I have written the onChange client script which will run only for the admin users. i want the same functionality would be for the snc_internal users as well.

which is not working as expected. please help me out how can i achieve 

Thanks,

[sushantmalsure]

Hello

can you please share screenshot of this onChange() and whats the auto populate is not working?

[kranthi2]

Hi @sushantmalsure 

Thanks for early response,

Here it is.

[sushantmalsure]

Ok here are some observations.

looks like you are trying to get the phone of user in one of the variable.

The test case you are going with, does the caller_id variable is reference to user table? and user present in caller_id variable does it really have phone number present?

check this first