Deletion option stays On in Favorites Navigation bar

pamelaskiba
Tera Contributor

1. Click on Favorites Navigation bar.

2. Notice all the X's are visible on all Favorites (for deletion).

 

Thank you for your support in advance!

5 REPLIES 5

AnirudhKumar
Mega Sage

When you click on an x under Favorites, you should see a pop up like below:

 

remove fav.jpg

 

Clicking Remove button on the popup is what removes the favorite.

pamelaskiba
Tera Contributor

Thank you, but I believe I should not see the X unless in Edit mode, but I see the X when not in Edit mode.  This is not normal process.  Any advice?

Well, the concept of Edit mode does not apply to Favorites. It seems a bit unsafe to have the x open always, but to be fair it offers a certain convenience - with a single click mark/unmark your favorites

Tanushree Maiti
Tera Sage

Hi @pamelaskiba ,

 

Its OOB feature that if you hover over on favorites , it  will show you with 'X'.

 

If you want to delete->click on X -> Click 'Remove' in the pop-up.

Screenshot 2026-03-07 093219.jpg

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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