Deletion option stays On in Favorites Navigation bar
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3 weeks ago
1. Click on Favorites Navigation bar.
2. Notice all the X's are visible on all Favorites (for deletion).
Thank you for your support in advance!
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Service Operations Workspace
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3 weeks ago
When you click on an x under Favorites, you should see a pop up like below:
Clicking Remove button on the popup is what removes the favorite.
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3 weeks ago
Thank you, but I believe I should not see the X unless in Edit mode, but I see the X when not in Edit mode. This is not normal process. Any advice?
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3 weeks ago
Well, the concept of Edit mode does not apply to Favorites. It seems a bit unsafe to have the x open always, but to be fair it offers a certain convenience - with a single click mark/unmark your favorites
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3 weeks ago
Hi @pamelaskiba ,
Its OOB feature that if you hover over on favorites , it will show you with 'X'.
If you want to delete->click on X -> Click 'Remove' in the pop-up.
