Hi everyone,
I’m trying to understand how the Badge Reader Integration works with Walk‑Up Experience. When a user scans their badge at an on‑site Walk‑Up, I’m not sure whether this action:
1️⃣ Logs the user into ServiceNow,
or
2️⃣ Simply identifies them and checks them into the Walk‑Up queue.
While reviewing the documentation, I found several points that suggest the badge reader is only used for check‑in, not for authentication or login.
Badge Reader Integration for Walk-up Experience • Zurich IT Service Management • Docs | ServiceNow
