getting application cross-scope connection issue

[Sri56]

Hi Team,

Getting application cross scope API error as below:

error message: "Access to api 'put(u_jep_case.contract)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy".

I have created a  cross scope connection from customer service scope.

But still facing same issue.

Please help me on how to fix this?

Thanks,

Sri

[Community Alums]

Hi @Sri56 ,

If you experience cross-scope issues even after creating the cross-scope rules and activating the "application access" permissions in the table settings, try to refresh the cache by executing the below command in the "background - scripts" module:

gs.invalidateCache();

It was the only thing that worked for me.

Further reference in the below link:

Unexpected cross-scope error despite creating cross-scope privilege records

Unexpected cross-scope error despite creating cross-scope privilege records 

[Sri56]

Hi Sandeep,

Thanks for responding.

I'm still getting same error as:"Access to api 'put(u_jep_case.account)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy".

Can you please help me what should be the application cross scoping needs to be given to avoid above error message?

Please help!

Thanks,

Sri

[Omkar Kumbhar]

Hello @Sri56 ,

Please navigate to application shown in below screenshot and open your record and update the record to allow.

Thanks,

Omkar

[Sri56]

Hi Omkar,

when i tried creating a record in 'restricted caller access privileges' i'm getting the below error:

please help me on this!

Thanks,

Sri