@ mention in worknotes
When I type @ in work notes or additional comments, I am not getting suggestions of users to tag in my project instance but I am getting suggestions in my personal instance. Can I get some suggestions regarding this to solve?
Forum Posts
In ATF while i am trying to submit the catalog item i am getting the mentioned error.
Hi,In ATF while i am trying to submit the catalog item i am getting the mentioned error. I can't be able to submit the catalog item. Thanks
Issue with Inbound Email Action Not Triggering for Approval Mail
Hello @community,I am writing to bring to your attention an issue encountered in the approval process within the ServiceNow platform, as outlined below:A request is created from the portal, generating an RITM (Request Item).The RITM goes through an a...
Resolved! Service Request Api
Hi , Requirement: Sc request raised by using Scripted rest api script and Variables also should be passed. I am trying using to use out of the box — Buy Item(Service Catalog Api) Script in custom Scripted Rest resources but getting errors . kindly h...
I am implementing this flow designer for catalog
Pls suggest if the approval flow can be approved?
Resolved! How restrict particular RITM records using Query Business Rule
Hello Team, I want to hide particular RITMs created from the specific catalog item using the Query Business rule for all users and it shows visible to only specific Groups I created a Business rule But it's not working as expected, Still, non-specif...
Two variables in catlog item
HII have two variables in catlog item1)reference to sys_user table and2)reference to sy_user_group table once request is submitted it will goes to group approval manager if group manager is approved user is added to the group in service CatLog items ...
Skip the 'requested_for' approvals, if he is a part of group approvals
Skip the 'requested_for' approvals, if he is a part of group approvals
Problem tasks are not being closed in a timely manner. To resolve this, directors and managers should be added as recipients to task reminder emails after a certain period of time. Currently we send emails daily to the task owner and problem manager,...
Hyperlink
When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.
Resolved! Catalog API is not working
Hi All, I created test catalog item to create request using Service Catalog API. I am using "Buy Item(POST)" method in REST API explorer. But its giving me below error. Can anyone help here { "error": { "message": "com.glide.rest.domain.Service...
Can't add Child Topics in Employee experience taxonomy application (Lab. 4.1)
Hi @all i am doing the lab. 4.1 of the ITSM Implementer workbook (IT Service Management (ITSM) Implementation - Tokyo). 1. I entered the "Employee expereince taxonomy application scope.2. I added a new Topic, but i can't add Child topics to that top...
Resolved! Regex expression to replace watermark 'Ref:MSG4933059_WCGfhSStyWyW2H046QN1' with null or empty
I want to remove the watermark from the scheduled mail report.Tried with this however '_WCGfhSStyWyW2H046QN1' is getting generated in reportBefore insert BR for sys_email table.current.body = String(current.body).replace(/Ref\:MSG(?:[0-9]*)/i,"");cur...
Assistance with ServiceNow to ServiceNow e-Bonding Integration using Import Sets
I am working on establishing a ServiceNow to ServiceNow e-bonding integration, and I am considering using Import Sets for this. My goal is to automate the exchange of incident data between two ServiceNow instances.I would really appreciate any insigh...
Unable to find the dropdown list in Dialog Window which was created as part of UI Action button.
Hi Team, Am new to the GlideModal in ServiceNow, in one of the custom UI Actions there is a Dialog Box with dropdown list values visible for "admin" role people. Under UI Action condition there exist another role to allow this as well.When impersonat...
