In this article, I will be giving you an overview of the Nine Key ITSM Processes in ServiceNow. ServiceNow ITSM (Information Technology Service Management) processes are structured workflows designed to manage and streamline various aspects of IT ser...
i have recipient variable on item level, when i am using that item in order guide i am unable to see that recipient in the order guide level.
Hi,By using the ATF i want to click the model button how is it possible by ATF. Once i click the Reject button then pop up is showing where i need to click the OK which i have mentioned in the below screenshot. how can i perform this by using the ATF...
Hi,Can some one will help on the ATF issue Please help me out why is it failing? Thanks,
PFA screenshot. I am the platform admin. We are on Vancouver version.While creating an incident, when we click on the lens icon of the "caller" field, I have 4 columns - Name, first name, last name and email address. Got three records in which all ar...
Hey guys, right now i'm at Lab 4.5 - configuring an item in Service Catalog by modifying an existing item ("Document Creation"). I changed the questions and category as provided in the tutorial. After that i want to publish the item. I'm logged in a...
Hi,I have a reference(sys_user) type variable in catalog item i should send approval to users department head it should be dynamic
Hi,Can some one will help on How can we validate whether attachment is PDF or word file or image or excel file. I want a functionality that For some of the users i want only PDF format is only able to submit For some of the users i want only excel f...
Hello the pop-up window for assigning RITMs isn't aligned correctly and "jumps" all over the page (snip attached).Please fix the issue. Thanks!
Hi,In ATF under the Washington DC i can see the Run Performance Test what the use of it is?Can someone help me out the use case for that Ui action (Run Performance Test) and usage. Please find the below attached screenshot: Thanks,
The requirement is, The fields "Summary" and "Description" are filled for the Requested Item, but no summary and description appear in the "Request" and "Catalog Task". We need to populate the Summary in Short description and Description in Descripti...
Hi,By using the ATF i am creating the request i want to wait for 2 minutes then Approvals will generate. Here i want to understand how to control this activity by using the ATF test steps, is there a any test step is available to wait for some time e...
Hello, Can any please confirm if data policies work on List view? Servicenow documentation states that "Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered ...
When selecting the first option on the service portal, additional information fields are dynamically loaded, including a dropdown with options. However, when attempting to automate this process with ATF, the script responsible for loading the dropdow...
In the Record Producer, based on the Requested for auto-populate the Requestor Country, if the Requester Location Country is not India, do not allow to submit and alert.I wrote the code but its not working function onSubmit() { //Type appropriate...
