I want a ServiceNow Admin Document in PDF format from Official website of ServiceNow
Hi,I want a ServiceNow Admin Document in PDF format from Official website of ServiceNow.Please help me out the link for ServiceNow Administration document Thanks
Forum Posts
Issue with Exporting Records from KB Knowledge Table
Hi All,I’m facing an issue related to exporting data from the KB Knowledge table, and I would appreciate your insights.Here’s the scenario:• I applied a specific filter on the KB Knowledge table and found a total of 206 records.• Using my admin acces...
user redirect logout page directly
Hi all , Only 1 user was redirecting to logout page when user connects to ServiceNow service portal. We configured SSO with azure. Even from azure ad we check the user details and created with the same details available in azure ad. but also user st...
user going to deactive the group we need to display the active records associated with that group.
When user going to deactive the group we need to display the records from multiple tables associated with that group like incident, problem, change like that. So we need to write the onChange client script in Active field.please let me know which is ...
Resolved! Configure maintenance and blackout schedules
I don't know why. I checked the similar post.https://www.servicenow.com/community/itsm-forum/configure-maintenance-and-blackout-schedules/m-p/3012984#M525904
ITIL Expert and role it plays as an ITIL role position on Servicenow
Can anyone relate to being an ITIL certified and how it helps in carrying out the ITIL role in serviceenow?
Two step field in order guide is not working.
I did not see any changes after selecting the two step check box in order guide in Washington DC Version.
Non ITIL user not able to see the Attachment in the portal
Hi All,I am facing below mentioned issue, please assist on this.Requirement: We have a catalog item in that the attachment is mandatory once it is submitted approvals will trigger to the specific user(Non ITIL user). This user should check the attach...
How can I identify which notifications were added by Xanadu
Hi all,Is there a way to find out which email notifications(sysevent_email_action) in ServiceNow were created or added after Xanadu upgrade. Any tips on how to approach this would be appreciated.Thanks in advance!
Copy custom my notes from child to parent work notes in scoped application
As existing work notes and additional comments are not working as expected , created a custom field called my notes and created a after updated BR on custom filed to copy journal entry from child to parent Initially i used below BR which coping all t...
Flow Designer
Hello Developers,I have an requirement.I want to create a flow using flow designer.This will have 3 stask.When 1st stask is state = closed & closure code = successfulThen this will create 2nd stask.If 1st stask is skipped then RITM will be closed. If...
"Understanding ITIL with a Real-Life WiFi Example – Incident, Problem, Change & SLA Simplified!"
Ever wonder what ITIL really looks like in the real world?Let’s break it down with a simple and relatable example… WiFi during a meeting!Incident – Something broke!You're in an important online meeting, and suddenly your WiFi drops.You’re stuck, can’...
Custom application
I have a requirement where I need to " Prevent retired Services to be added to changes " so for that I have created a script include and list control in the affected CI's . and i have added that into the global application but here the issue is that ...
ATF - How to Select Options in Lookup Select Box When Not Available in Backend
The field displays five selectable options on the portal UI, but these options are not available in the backend when validating through the ATF test step.I also tried using the UI option in ATF, but it does not allow me to add/select the desired valu...
Change the order in under Subcategories in Service catalog
Can I change the order in service catalog under subcategories to change the order in items and related categories to first want to related categories than after Items
