How can I identify which notifications were added by Xanadu

[SakshyaR]

Hi all,

Is there a way to find out which email notifications(sysevent_email_action) in ServiceNow were created or added after Xanadu upgrade.

Any tips on how to approach this would be appreciated.

Thanks in advance!

[Robert H]

Hello @SakshyaR ,

Please navigate to Upgrade Center > Upgrade History and find the record where From = your old release and To = the Yokohama release.

In that record, filter the Related List Upgrade Details: Disposition = Inserted and Type = Notification.

Regards,

Robert

[SakshyaR]

Hi Robert,

Thank you for your response. I would like to clarify one more thing: what does it mean when the disposition is marked as "skipped," "unchanged," or "not latest"? I appreciate your help!

[Robert H]

Hello @SakshyaR ,

A ServiceNow release consists of hundreds of thousands of application files. Not all of them will be modified when you upgrade. Only if a file is new or there is a new version of it will it be added/changed.

"Skipped" means you have customized that file so the upgrade process did not touch your version.

"Unchanged" means ServiceNow made no changes to the file in the new release.

"Not latest" is set sometimes when the same file gets updated multiple times when upgrading.

You can find explanations of all the Disposition values in the documentation.

Regards,

Robert