I need to auto populate the watchlist with the assignment group that have been selected on an incident form and it change in real time. so if it in hard the watchlist will have all the group member, when it in software, the watchlist should be change...
I've added Requested for and Priority (yes/no) variables to the catalogue item.If the priority is yes, create a RITM and add a task to the database; if the catalogue task is closed, create another RITM with the same variables and add a task to the da...
I want to show an info message when an incident is opened. Info message has to contain the Business time left of that particular incident.
Hi All, When I open a knowledge article and click on 'View Article' UI Action, it displays the details of that article in the platform including the KB number, Subject, body etc. I want to modify the details which are present over here, let us suppo...
Hi everyone, I have an array of multiple sys ids in that some sys ids are same.I need to create an unique array my code is working properly in the Background script but not working in script include please help me with this.If you have any other meth...
Requirement : Description needs to be updated as caller name after update using business rule. I have tried below code but its not working. var gr = new GlideRecord('incident');gr.addQuery('caller_id.name',current.caller_id.name);gr.addQuery('descrip...
Hello Team, I need to send reminder mail monthly once on last Monday of month, could anyone suggest how to achieve this?I have tried by making scheduled job conditional and writing the script but that i could do for 4th Monday of month, but as per us...
Hello Team, How can I create a report to get the details of how many users got itil access this year and through which group they got it.I am aware that we have different tables for groups and users, can anyone guide me with dot walking or maybe filt...
Hello team, We have requirement on creation of announcement we have to trigged one notification to all actives user on daily bases. Can someone help me on that . Thanks in advance.
Hello Team,We have a survey set up on Incident Closure, but the end user is unable to access the Survey. When the end user click on the Survey Link they are redirecting to ESS view.Do we have any separate configuration for end user to access the Surv...
Hi I have one report called knowledge created by month (not published) under kb_knowledge table. And it is having the role Snc_internal.Even when I click on edit report, removed the role again the role was adding to the report.Can anybody help me in ...
Hi all! I'm working on this catalog item. My requirement is to check that no requests have been uploaded for the same user before. I have the "requested_for" field which references to the users. I tried this script I found on the community but it's n...
Could someone able to provide - RACI matrix for change management in service now? thanks!
Hi Team,we have approver field, which is a reference to a user table as related tab on sc_task table from agent workspace (as below) where we need to restrict the agent (assigned_to) user on sc_task table as shown below in approver fieldIs it feasibl...
