Non ITIL user not able to see the Attachment in the portal

[Khaja Shaik]

Hi All,

I am facing below mentioned issue, please assist on this.

Requirement: We have a catalog item in that the attachment is mandatory once it is submitted approvals will trigger to the specific user(Non ITIL user). This user should check the attachment and will approve the request.

Issue: The attachment is not available for the user(Non ITIL user) in the portal to approve the request. If we provide ITIL access to the same user can able to see the attachment in the portal.

Please find the below snaps for the reference.

Please assist on this issue. Thanks in advance!!

[SarthakGoel]

Hi @Khaja Shaik ,

Did you get a chance to check the ACLs written on the sys_attachment table if any of them is restricting this?

[J Siva]

@Khaja Shaik This seems to be an ACL configuration.
Create a new Read ACL on the sys_attachment table and add "approver_user" role.
Regards,
Siva

[Khaja Shaik]

Hi Siva

I tried this. I created one table level read ACL for snc_interal role but, no luck.

[J Siva]

@Khaja Shaik Try using the approver_user role. I just tested it in my PDI, and it worked. If it still doesn't work, use the 'Access Analyzer' to identify which ACL is blocking access.