How to display Business time left as an info message when an incident is loaded

[ellendulash]

I want to show an info message when an incident is opened. Info message has to contain the Business time left of that particular incident.

[HendrikO · Accepted solution]

Hi Sharan

You can create a display business rule as shown below:

- Table: Incident

- When: display

- Filter conditions: As you require. I added some state requirements in the example below.

With something similar to the below in the "Advanced" tab

(function executeRule(current, previous /*null when async*/) {

	var sla_gr = new GlideRecord('task_sla');
	sla_gr.task = current.sys_id;
	sla_gr.state = 'in_progress';
	sla_gr.query();
	
	if(sla_gr.next()) {
		gs.addInfoMessage('Business time left: ' + sla_gr.business_time_left.getDisplayValue());
	}

})(current, previous);

Let me know if this solves your issue, or if you need some clarifications.