Begainer Learning

I’m a beginner—what should I start learning, and which certification should I pursue first?

Hide “Create Incident” button on kb_view.do for ITIL users only (Classic Knowledge)

Hello All, In our instance, users can create Incidents directly from Knowledge Articles using the “Create Incident” option on the classic view: kb_view.do?sys_kb_id=xxxxx. We want to hide this option only for users with the ITIL role, because inciden...

How to avoid duplicate offboarding request for same user

Hi All,In our ServiceNow instance, offboarding requests are getting generated based on the alert from an external application.Also, sometimes managers are raising manual offboarding requests due to this duplicate offboarding requests are getting gene...

Unable to rename/override State field on Request (sc_request) using Dictionary Override

Hi everyone,I’m working on a custom implementation where I’ve extended the Request (sc_request) table to create an Asset Request table, with further child tables like Laptop Request and Mobile Request.My requirement is to make the State field more bu...

Article : UI Actions Issue: Duplicate Action Names Causing Unexpected Behavior

OverviewIn ServiceNow, UI Actions (buttons, links, context menu items) are commonly used to trigger client-side and server-side logic. However, a subtle but critical issue can arise when multiple UI Actions share the same Action name, even if they ar...

What is an SLA in ServiceNow? (A Beginner’s Guide to Agreements)

ServiceNow Personal Developer Instances (PDI) and Service Level ManagementServiceNow Personal Developer Instances (PDI)A Personal Developer Instance (PDI) is a free, fully featured ServiceNow environment provided for learning, development, and testin...

System administrator Interested

I passed CSA, now i want to shift my career to service now from IT service delivery, can anyone suggest me what to do next

Needs Attention on Incident Form

Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow. This helps agents instantly identify incidents that require their action based on the latest caller response, reducing missed updates and response ...

While i am login into portal and click on Get started aestrick * mandatory error is coming

Hide Catalog Variables Based on Order Guide (Client Script Approach)

 Hi Community ,I wanted to share a simple and effective approach to show/hide catalog variables based on a specific Order Guide. Use CaseThe same Catalog Item is used in multiple Order GuidesCertain variables should be hidden only for one specific Or...

How to display new created change requests under ritm on service portal not in related list usingflo

after submitting the catalog item form, i want to display newly created change req under ritm on service portal not in related list of ritm. i am using flow designer and change template to create change. please help. screenshot attached for your refe...

automatically copy values entered in the Order Guide variable sets into the Catalog Item variable

What is the best way to automatically copy values entered in the Order Guide variable sets into the Catalog Item variable sets during submission?How do I use the scratchpad in ServiceNow to capture Order Guide variable values and then reference them ...