Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow. This helps agents instantly identify incidents that require their action based on the latest caller response, reducing missed updates and response ...
Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...
Hi Community ,I wanted to share a simple and effective approach to show/hide catalog variables based on a specific Order Guide. Use CaseThe same Catalog Item is used in multiple Order GuidesCertain variables should be hidden only for one specific Or...
Actually when we have to take the Delta exam for the achieved certifications if we want to increase the expiration date
after submitting the catalog item form, i want to display newly created change req under ritm on service portal not in related list of ritm. i am using flow designer and change template to create change. please help. screenshot attached for your refe...
What is the best way to automatically copy values entered in the Order Guide variable sets into the Catalog Item variable sets during submission?How do I use the scratchpad in ServiceNow to capture Order Guide variable values and then reference them ...
If I log a P1 incident with a resolution time of 60 minutes, then change the priority to P3 (with a 180-minute resolution time) after 40 minutes, how will the SLA tasks behave? Will the P3 SLA start counting from the remaining 40 minutes, or will it ...
I need to create a report in ServiceNow that contains more than 70 columns. I started building a List report and was able to add all the required columns. However, after adding many columns, the report begins to show incorrect data — it repeats the m...
Hello Folks, I want to pursue the CIS-ITSM certification. Before enrolling, I would like to confirm whether completing the CSA and CAD certifications is mandatory. If not, could you please share the link to enroll in the CIS-ITSM certification course...
In my service catalog, i have two select box field, for eg, 1 . is categery which has two options anad 2. is sub category which has 5 options.now based on these conditions , the form visiblity and mandatory should work according.Like it becomes 10 co...
I need to create button (Raise Query)on table using UI action which should be visible for specific region users who have particular roles. So that then can raise query directly from table list banner. For that i need to create special which should be...
var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...
Hello All,I have created a transform map for group table created the name field as coelesce and also transformed it it successfully created records everything is fine leaving one thing.there is a type field which is a list collector in sys_user_group...
Hi,Im working on triggering approvals for a Catalog Item where I'm selecting Impacting Organizations in a List Collector variable on the basis of which im fetching the contacts and sending approvals to them using Flow Designer, but I'm unable to achi...
