Hello everyone,This is Sanjay. I have around 5 months of experience in technical support, and now I want to start my career as a ServiceNow Administrator. However, I’m a bit confused about how to begin and what steps I should follow, as I’m still a f...
Requirement-For Certificate Management, renewal of certificates, I need to create a notification to the managers of the assignment group of the CERT task for their approval in table Certificate Manual tasks(sn_disco_certmgmt_certificate_task) .I need...
Hello, Can any please confirm if data policies work on List view? Servicenow documentation states that "Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered ...
hi all, Is there any way were we can get Reject and Request for Information button is required on ESC portal near Approve button?. Please help
Hi everyone,I’m looking for some clarity on Delete ACL evaluation in ServiceNow.Specifically, when a delete operation is performed on a record, how does the platform evaluate:table.nonetable.*My understanding is that delete is a row-level operation, ...
Hello Community Team,I have successfully completed the Welcome to ServiceNow course and the ServiceNow Administration Fundamentals On Demand (Xanadu) course. Upon completion a CSA exam voucher discount should be applied with a fee of USD 150 instead ...
I’m a beginner—what should I start learning, and which certification should I pursue first?
Hello All, In our instance, users can create Incidents directly from Knowledge Articles using the “Create Incident” option on the classic view: kb_view.do?sys_kb_id=xxxxx. We want to hide this option only for users with the ITIL role, because inciden...
Hi All,In our ServiceNow instance, offboarding requests are getting generated based on the alert from an external application.Also, sometimes managers are raising manual offboarding requests due to this duplicate offboarding requests are getting gene...
Hi everyone,I’m working on a custom implementation where I’ve extended the Request (sc_request) table to create an Asset Request table, with further child tables like Laptop Request and Mobile Request.My requirement is to make the State field more bu...
OverviewIn ServiceNow, UI Actions (buttons, links, context menu items) are commonly used to trigger client-side and server-side logic. However, a subtle but critical issue can arise when multiple UI Actions share the same Action name, even if they ar...
ServiceNow Personal Developer Instances (PDI) and Service Level ManagementServiceNow Personal Developer Instances (PDI)A Personal Developer Instance (PDI) is a free, fully featured ServiceNow environment provided for learning, development, and testin...
I passed CSA, now i want to shift my career to service now from IT service delivery, can anyone suggest me what to do next
Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow. This helps agents instantly identify incidents that require their action based on the latest caller response, reducing missed updates and response ...
