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I can only see EMAIL as contact preference but I also want to add SMS and PHONE.

viyadav
Tera Contributor

‎03-12-2025 12:37 AM

Please tell me the way to do it.

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Not applicable

‎03-12-2025 03:41 AM

Hi @viyadav ,

You can refer to this video and follow the steps : Simplify On-Call Management with ServiceNow 

 

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