Can some one will help on the ATF issue
Hi,Can some one will help on the ATF issue Please help me out why is it failing? Thanks,
Forum Posts
How to get User ID column in the attached screenshot?
PFA screenshot. I am the platform admin. We are on Vancouver version.While creating an incident, when we click on the lens icon of the "caller" field, I have 4 columns - Name, first name, last name and email address. Got three records in which all ar...
Catalog Item stuck in review. ITSMI Lab 4.5
Hey guys, right now i'm at Lab 4.5 - configuring an item in Service Catalog by modifying an existing item ("Document Creation"). I changed the questions and category as provided in the tutorial. After that i want to publish the item. I'm logged in a...
workflow on catalog item
Hi,I have a reference(sys_user) type variable in catalog item i should send approval to users department head it should be dynamic
How can we validate whether attachment is PDF or word file or image or excel file
Hi,Can some one will help on How can we validate whether attachment is PDF or word file or image or excel file. I want a functionality that For some of the users i want only PDF format is only able to submit For some of the users i want only excel f...
List view assignee pop up jump all over te screen
Hello the pop-up window for assigning RITMs isn't aligned correctly and "jumps" all over the page (snip attached).Please fix the issue. Thanks!
Resolved! In ATF under the Washington DC i can see the Run Performance Test what the use of it ?
Hi,In ATF under the Washington DC i can see the Run Performance Test what the use of it is?Can someone help me out the use case for that Ui action (Run Performance Test) and usage. Please find the below attached screenshot: Thanks,
Resolved! Populate short description and description on REQ and sc_task form
The requirement is, The fields "Summary" and "Description" are filled for the Requested Item, but no summary and description appear in the "Request" and "Catalog Task". We need to populate the Summary in Short description and Description in Descripti...
Resolved! By using the ATF i am creating the request i want to wait for 2 minutes then Approvals will generate
Hi,By using the ATF i am creating the request i want to wait for 2 minutes then Approvals will generate. Here i want to understand how to control this activity by using the ATF test steps, is there a any test step is available to wait for some time e...
ATF Test step configuration, facing issue because of ONLOAD client script. unable to select choices
When selecting the first option on the service portal, additional information fields are dynamically loaded, including a dropdown with options. However, when attempting to automate this process with ATF, the script responsible for loading the dropdow...
Requestor Country Auto populate, If the Requester Location Country is not India, do not allow submit
In the Record Producer, based on the Requested for auto-populate the Requestor Country, if the Requester Location Country is not India, do not allow to submit and alert.I wrote the code but its not working function onSubmit() { //Type appropriate...
What is Generative AI and Benefits, Limitations, and Risks of AI.
Hello Folks, I thought to share this Generative AI content with all of you. Because now a days every where and every one talking about Gen AI. what is the Benefits, Limitations, and Risks as well as how it is beneficial for us. Please go through ...
On-call Scheduling
How RITM assignments can be handled via On-Call Scheduling?
Notification for user creation
in ServiceNow whenever a user profile is created we have to send a notification to that user and it includes the user id, password (which is set at the time of creation), and the ServiceNow URL ->https:/.service-now.comhow we can achieve this?
Could not update worknote in RITM
i am running below script to update ritm work note, but it is not updating if i set workflow to false. why? if i don't set it to false then it updates RITM work note. I don't see any other Business rules impacting thisvar at = new GlideRecord('sc_req...
