On-call Scheduling
How RITM assignments can be handled via On-Call Scheduling?
Forum Posts
Notification for user creation
in ServiceNow whenever a user profile is created we have to send a notification to that user and it includes the user id, password (which is set at the time of creation), and the ServiceNow URL ->https:/.service-now.comhow we can achieve this?
Could not update worknote in RITM
i am running below script to update ritm work note, but it is not updating if i set workflow to false. why? if i don't set it to false then it updates RITM work note. I don't see any other Business rules impacting thisvar at = new GlideRecord('sc_req...
Resolved! ATF order a catalog itesm(SP) is not working please check the screenshot
Hi,ATF order a catalog item(SP) is not working please check the screenshot. Can someone will help on what is the issue for the same. Thanks,
Not able to get the Suggestion Box or intelligence Box while performing scripting
I am new to the service Now and trying to learn scripting Part due to some reason i am unable to get the Intelligence Box or suggestion box while working in fix script.Thanks in Advance Tapasvi Singh Katheria
Catalog Item View
Hi All, I have created a catalog item and added a UI policy to display dependent variables, but I want those variables to be displayed or indented as shown below. Is it possible? Your response would be much appreciated. Thanks
Is there a Standard ITSM Guidelines for updating ON-Hold Tickets?
Hi everyone! I'm new to ServiceNow. I'm still not familiar with the ITSM process. I just want to ask if there is a standard ITSM guidelines for updating On-hold INC/RITM/SCTASK tickets? Like how often should we update the ticket if they are on-hold a...
Resolved! I want to modify the Related list view is it is showing as one after another
Hi,I want to see the related list in the single frame instead one after another. Please help me out how to configure the same. Thanks,
Reports
Hello Team, i am creating report for changes which will be implemented on weekend. I wanted to know how i can update my report query so that it will give data for every weekend rather to update the dates in query manually.
ITSM - Change Module
List of OOB Capabilities in ServiceNow Change Management Module. Can anyone please help me.
Resolved! Can I show a related list when a new form is opened
We have a requirement to show a related list when a new form is opened and after a field is selected. Can anyone help me if this is possible. I have written a onchange client script. function onChange(control, oldValue, newValue, isLoading, isTemplat...
getting application cross-scope connection issue
Hi Team, Getting application cross scope API error as below:error message: "Access to api 'put(u_jep_case.contract)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy". I have created a cross scope connectio...
Resolved! how to set the variable set value on the Order guide which will have the same value across all
Requirement :The order guide has 3 catalog item in it.There is a variable set ,which is included in order guide and all the 3 catalog itemUser Info{ Check box : user_not_avaialble,Reference : requested_for,string : first_name,string : last_name user}...
By using the ATF i want to click the Schedule button
Hi,By using the ATF once i click on Run on demand then pop up window will appear and i want to click the Schedule button as mentioned in the below screenshot. Once i click on Run on demand By using the ATF i want to click the Schedule button Please...
