Hi @all i am doing the lab. 4.1 of the ITSM Implementer workbook (IT Service Management (ITSM) Implementation - Tokyo). 1. I entered the "Employee expereince taxonomy application scope.2. I added a new Topic, but i can't add Child topics to that top...
I am working on establishing a ServiceNow to ServiceNow e-bonding integration, and I am considering using Import Sets for this. My goal is to automate the exchange of incident data between two ServiceNow instances.I would really appreciate any insigh...
Hi Team, Am new to the GlideModal in ServiceNow, in one of the custom UI Actions there is a Dialog Box with dropdown list values visible for "admin" role people. Under UI Action condition there exist another role to allow this as well.When impersonat...
Here I have given the reference image where in the portal view When the incident state is resolved or closed I want the activity button must be read only in service portal view . Can some one help me Step by step how to make this to work in order of ...
I created a select box variable in record producer ,and I want the default text (which is not answer for the question) value to be visible but not included in the dropdown options. How can I achieve this?
I have a requirement to auto fill survey questions based on response of previous question. Please suggest a solution for this requirement. Thanks,Nisha Kumari
I need help creating an email script that allows users to click "Accept" and "Reject" buttons in a notification to open Outlook, with the email body in Hebrew. While my current script successfully opens Outlook, the email content doesn't appear with ...
I created a variable select box for record producer where I set default text to show in that select box where I don't want in dropdown in service's portal
In this article, I will be giving you an overview of the Nine Key ITSM Processes in ServiceNow. ServiceNow ITSM (Information Technology Service Management) processes are structured workflows designed to manage and streamline various aspects of IT ser...
i have recipient variable on item level, when i am using that item in order guide i am unable to see that recipient in the order guide level.
Hi,By using the ATF i want to click the model button how is it possible by ATF. Once i click the Reject button then pop up is showing where i need to click the OK which i have mentioned in the below screenshot. how can i perform this by using the ATF...
Hi,Can some one will help on the ATF issue Please help me out why is it failing? Thanks,
PFA screenshot. I am the platform admin. We are on Vancouver version.While creating an incident, when we click on the lens icon of the "caller" field, I have 4 columns - Name, first name, last name and email address. Got three records in which all ar...
Hey guys, right now i'm at Lab 4.5 - configuring an item in Service Catalog by modifying an existing item ("Document Creation"). I changed the questions and category as provided in the tutorial. After that i want to publish the item. I'm logged in a...
Hi,I have a reference(sys_user) type variable in catalog item i should send approval to users department head it should be dynamic