Knowledge base

[Pavan rishi]

Published knowledge article in the knowledge base, but it is not visible in the service portal.

[Runjay Patel]

Hi @Pavan rishi ,

If article is published and not visible for admin event then check the portal setting, you might have excluded those knowledge based.

If for admin it is visible then check the can read user criteria.

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Runjay Patel - ServiceNow Solution Architect
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[Community Alums]

HI @Pavan rishi ,

Please check the following thread:

https://www.servicenow.com/community/knowledge-managers/why-knowledge-articles-are-not-showing-in-se...