Notification

Query1
Tera Contributor

3 hours ago

I have a question regarding ServiceNow notifications If a notification is configured to send to both Assignment Group Members and the Assignment Group Email and the group email distribution list contains the exact same users as the assignment group members for example users A B and C will those users receive duplicate emails

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Rob Bushrod
Tera Guru

2 hours ago

Hi @Query1 ,

 

I would say that they will get duplicate emails. Can you trigger the email in the dev or test instance and then check the email logs to see who the recipients were.

 

If my response helped please mark it correct and helpful.

 

Many Thanks,

 

Rob

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