Time out using ASK for Approval Due date

[Meroda Gezahegn]

Hi all,

I’m using Flow Designer with an Ask for Approval action on RITMs. I set a 2-minute timeout, expecting that approvals with no response would change from Requested to No Longer Required.

However, after timeout, the approval records in sysapproval_approver remain Requested.

I was checking changing the due date with cancel and reject it is similar please help

[Tejas Adhalrao]

Hi @Meroda Gezahegn  ,

in Flow Designer, the Timeout

Does NOT automatically update the approval record in sysapproval_approver.

It only controls next flow action runs after the timeout.

so that's why approval record will still remain requested state

solution :

after timeout add Update Record (sysapproval_approver table your approval record) and update its state

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

[lauri457]

How have you set your due date in the action? If you observe the approval record what is the due date value? What does your flow look like? Is the ask for approval step in completed state?

For example reject in 1 minute from ritm opened at:

 

[Meroda Gezahegn]

@lauri457 @Tejas Adhalrao , here is my case it is very urgent I am requesting approval for RITM  for 3 groups equally and the there is a time out I need to proceed with the time out condition so in my case when 
If all required groups approve → RITM = Approved
2️⃣ If at least one group rejects → RITM = Rejected
3️⃣ If due date passes (even if 1 or 2 approved) → RITM = Timed Out

so for the due date is 2 min from the RITM  created

[lauri457]

What happens with the flow execution? Does the flow progress past the ask for approval? Does it error? Does it hang? What is the due date on the approvals? This is what matters, could be your schedule is not running currently so your due date is way in the future