autopopulate assignment group member into the watchlist

[edwardwong]

I need to auto populate the watchlist with the assignment group that have been selected on an incident form and it change in real time. so if it in hard the watchlist will have all the group member, when it in software, the watchlist should be change to the software group member, when it blank the watchlist should also be blank. How do i get a group on the watchlist when you can only pick on the user table?

[Gunjan Kiratkar]

Hi @edwardwong 

Create After Update/ insert BR

Condition: assignment group changes

Script 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    current.watch_list = "";

    var grpMembers = new GlideRecord("sys_user_grmember");
    grpMembers.addQuery("group", current.assignment_group);

    grpMembers.query();

    while (grpMembers.next()) {

        var user = (',' + grpMembers.user);

        current.watch_list += user;

    }

})(current, previous);

[edwardwong]

It didnt work, are you sure we dont need to use glideajax and script include to have the change in real time 

[Gunjan Kiratkar · Accepted solution]

Hi @edwardwong ,

In that case use below client script and script include:-

Client Script Onchange of assignment group:-

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    //Populate Support group from Service Offering
	g_form.setValue('watch_list','');
    var assignmentGroup = new GlideAjax('getUsersWatchList'); //test is script include
    assignmentGroup.addParam('sysparm_name', 'getWatchList');
    assignmentGroup.addParam('sysparm_group', newValue);
    assignmentGroup.getXML(setWatchList);

    function setWatchList(response) {
        var group = response.responseXML.documentElement.getAttribute('answer');
	
		g_form.setValue('watch_list',group);

    }

}

Script include Client Callable :-

var getUsersWatchList = Class.create();
getUsersWatchList.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getWatchList: function() {
        var grArr = [];
        var assignmentGroup = this.getParameter('sysparm_group');
        var grpMembers = new GlideRecord("sys_user_grmember");
        grpMembers.addQuery("group", assignmentGroup);
        grpMembers.query();
        while (grpMembers.next()) {
            grArr.push(grpMembers.getValue('user'));
        }
       return grArr.toString();
    },

    type: 'getUsersWatchList'
});

[Gunjan Kiratkar]

Hi @edwardwong ,

Please mark my response as correct if it resolves your query.