Unable to trigger approval from flow

[nishantneta]

Hi,
Im working on triggering approvals for a Catalog Item where I'm selecting Impacting Organizations in a List Collector variable on the basis of which im fetching the contacts and sending approvals to them using Flow Designer, but I'm unable to achieve this.
For this I;ve created a custom action which is fetching the sys_ids of the contacts, and when im using this value from custom action in approvals, im getting below error

@Ankur Bawiskar @Dan Bruhn @AbhishekF 

[Ankur Bawiskar]

@nishantneta 

As per screenshots it looks approvers are set correctly and no error.

Are those approvers active and not locked out?

Is it getting auto approved?

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[nishantneta]

@Ankur Bawiskar 

Can you look at the warning logs, it shows that its parsing error.

[nishantneta]

Warning    parsing error:

Warning     Skipping approvals due to invalid rule: ApprovesRejectsAnyU[["b88d14843bc02300bfe04d72f3efc4cd","9ead02793b28f610682a7441a3e45a1c","..........

this parsing error is coming up

[nishantneta]

@Ankur Bawiskar all the users are active, and not logged out. and yes the approvals are getting skipped automatically. Also i made sure that the users have 'approver_user' role.

(function execute(inputs, outputs) {
    try {
        var accountIdString = inputs.impact;
        var approverSysIDs = [];
        
        if (!accountIdString) {
            gs.info('Fetch Vendor Approvers: Input string is empty.');
            outputs.approversysids = [];
            return;
        }
        
        gs.info('Fetch Vendor Approvers: Received Account IDs: ' + accountIdString);
        
        var contactGR = new GlideRecord('customer_contact');
        contactGR.addQuery('account', 'IN', accountIdString);
        contactGR.addQuery('active', true);
        contactGR.query();
        
        gs.info('Fetch Vendor Approvers: Found ' + contactGR.getRowCount() + ' active contacts.');
        
        while (contactGR.next()) {
            approverSysIDs.push(contactGR.getUniqueValue().toString());
        }
        
        outputs.approversysids = approverSysIDs;
        
        gs.info('Fetch Vendor Approvers: Final output array of sys_ids: ' + approverSysIDs.join(','));
        
    } catch (e) {
        gs.error('Fetch Vendor Approvers Error: ' + e.message);
        outputs.approversysids = []; 
    }
})(inputs, outputs);

This is the script ive used in my custom action which fetches the sys_ids of the contacts.
For the Output variables and Action Output ive defined the type as : List.User