when the description field values changes in incident table, the states should track

MuppuriNagaraju
Tera Contributor

when the description field value changes, the states should be in new or in-progress the activity logs should be captured at incident table how to achieve this by using flow designer

4 REPLIES 4

Murthy Ch
Giga Sage

@MuppuriNagaraju 
Is this a customer requirement? If yes, may I know the usecase and why you were trying to implementing this?

Thanks,
Murthy

no this is my thoughts, i want to be know if we can trigger the activities or not

Ankur Bawiskar
Tera Patron
Tera Patron

@MuppuriNagaraju 

Please share your actual business requirement.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar that is not business requirement they are my thoughts, Is it possible to trigger the activities or not