Guided Learning: ITSM fundamentals
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Resolved! Survey is undefined

Hi Team , while clicking on the emoji , coming as undefind   (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional Glid...

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nameisnani by Mega Sage
  • 466 Views
  • 7 replies
  • 2 helpfuls

Order guide

In order guide I have to pass the requested for field which user entered to all other catalog items without affecting the existing individual catalog item behavior how can it's made? #orderguide

Ranganath by Tera Contributor
  • 395 Views
  • 2 replies
  • 2 helpfuls

Resolved! Reading variable name from service catalog

I have a requirement where I need to show the (RITM) item variable key, value on a notification page.  I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...

Sri29 by Tera Contributor
  • 2068 Views
  • 3 replies
  • 0 helpfuls