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on
08-25-2023
11:29 AM
- edited on
02-06-2025
07:48 AM
by
Steph Morillo
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption.
The following courses are recommended for customers that have purchased Asset Management solutions:
ServiceNow Fundamentals
- Start with our free Welcome to ServiceNow course to learn the platform basics. If you want a deep dive into using the Now Platform®, ServiceNow Administration Fundamentals provides the fundamentals of administering ServiceNow.
- Get Started with Now Create (On-Demand)
- ServiceNow Administration Fundamentals (Instructor-Led)
- ServiceNow Platform Implementation (Instructor-Led)
- ServiceNow Platform Implementation On Demand (On-Demand)
- ServiceNow Credentialing Program Guide
ITAM & EAM Trainings:
Software Asset Management
- Software Asset Management (SAM) Professional Fundamentals (Instructor-Led)
- Software Normalization for Software Asset Management (SAM) (On-Demand)
- Entitlement Import Basics for Software Asset Management (SAM) (On-Demand)
- Discovery Basics for Software Asset Management (SAM) (On-Demand)
- Software Asset Management: Integration with SCCM for Reclamation and Distribution (On-Demand)
- Software Asset Management (SAM) Reconciliation Troubleshooting (On-Demand)
- Software Asset Management (SAM) Simulator (On-Demand)
- Software Asset Management (SAM) Extras (On-Demand)
Hardware Asset Management
- Hardware Asset Management (HAM) Fundamentals
- Hardware Asset Management (HAM) Fundamentals On Demand (On-Demand)
- Hardware Asset Management (HAM) Simulator (On-Demand)
- Certified Implementation Specialist - Hardware Asset Management Mainline Blueprint
Cloud Cost Management
- Cloud Cost Managment (On-Demand)
Enterprise Asset Management
- Enterprise Asset Management (EAM) Bootcamp (On-Demand)
- Get Started With Enterprise Asset Management (EAM) for Operators (On-Demand)
SAM
- Software Asset Management (SAM) Professional Fundamentals (On-Demand)
- Microsoft Office 365 Optimization for Software Asset Management (SAM)
- IT Asset Management (ITAM) Software Asset Management (SAM) Implementer
- Agent Client Collector Essentials (On-Demand)
- Certified Implementation Specialist - Software Asset Management Mainline Exam Blueprint
CMDB
- Configuration Management Database (CMDB) Fundamentals (Instructor-Led)
- Configuration Management Database (CMDB) Fundamentals (Learning Path)
- Common Service Data Model (CSDM) Fundamentals (On-Demand)
- Subscription Management Overview (On-Demand)
For a full list of training courses and professional certifications, visit Now Learning.
Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.
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HI There, can you advise where the Exam Blueprint is for the CIS - SAM?

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- I would like more information about the Certified Implementation Specialist - Software Asset Management training however the link above appears to be broken