Implementing Hardware Asset Management (HAM) is more than enabling a plugin — it’s about building reliable, repeatable processes that keep your hardware data accurate, actionable, and valuable across IT and the business. Below are proven best practic...
Hello, Roadmap registrations are live! Please see below for registration links to the Asset Management team's upcoming 2025 Q3 confidential roadmap sessions. The first option of each is filmed live, and the following two dates are replays. All se...
Getting Granular with ServiceNow HAM: Asset States and Substates In the last article, we talked about how ServiceNow Hardware Asset Management (HAM) eliminates the chaos of missing laptops, untracked monitors, and ballooning procurement costs. Now, ...
The Power of Accurate IT Asset Data with ServiceNow's Comprehensive ITAM Content Library ServiceNow’s comprehensive ITAM Content Library delivers complete, accurate, and continuously updated IT asset data—natively integrated into various ITAM workf...
Sharing visual architecture designs I’ve worked and learned on for HAM.These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and implementation planning- Demo storytel...
As part of our ongoing curation and quality assurance efforts, we regularly update the Content Library to reflect the latest information from our trusted sources. Most of these updates fall under our Business-As-Usual (BAU) activities and are expec...
Launching a successful IT Asset Management (ITAM) program requires more than just technical implementation. It demands organization-wide alignment, especially from key stakeholders. Before building dashboards, automating lifecycle workflows, or intro...
ServiceNow's Hardware Asset Management (HAM) capabilities empower organizations to take control of their physical assets, optimizing costs, reducing risks, and ensuring compliance. However, implementing HAM effectively isn't just about enabling featu...
Are you trying to determine the staffing you need for your ITAM program? An effective IT Asset Management (ITAM) program is more than just a team; it’s a collaborative effort that combines skilled professionals, mature processes, and advanced tools...
The Path to Value for a HAM Program in ServiceNow Implementing a Hardware Asset Management (HAM) program in ServiceNow offers organizations a structured way to track, manage, and optimize their physical IT assets. To maximize the value of your HAM pr...
Before diving into the technical implementation of the ServiceNow Hardware Asset Management (HAM) application, it is critical to carry out a series of preparatory activities to ensure a successful transition. These steps lay the foundation for a smoo...
You've just purchased Hardware Asset Management and are thrilled to normalize your hardware asset estate. Normalization is the process of standardizing discovered asset data to fill in gaps, or correct fields where the manufacturer name, product, or ...
Introduction The following is a list of frequently asked questions that we see often. Feel free to add any questions you would like added below. FAQ 1. What is the different between ITSM base asset and HAM? 2. What is the difference between A...
Quick Start Guides for ServiceNow Hardware Asset Management Introduction Efficient hardware asset management is crucial for maintaining control over IT assets and ensuring smooth operations. ServiceNow Hardware Asset Management (HAM) provides the...
Here is a high level Product Checklist to get you started with HAM.
Introduction In today's technology-driven world, effectively managing IT hardware assets is crucial for organizations looking to optimize resources, minimize risks, and enhance efficiency. As companies grow and their IT environments become more compl...
Picking a ServiceNow Partner The strategy you use to select a partner is critical to your success during implementation. The document "Develop Your ServiceNow Partner Strategy" below outlines a comprehensive approach to selecting a ServiceNow partne...
Quick Start Guide - Enabling Hardware Asset Management Plugins Your organization has purchased ServiceNow Hardware Asset Management (HAM). The first step is to commit to delivering outcomes in asset visibility, cost optimization, compliance, coordi...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
Organisations frequently face challenges in effectively managing their hardware assets and ensuring a unified repository that encompasses both internally procured items and those acquired from various external suppliers. ServiceNow's Hardware Asset M...
Michael Scognam
Steph Morillo
Lisa Latour
Victor Paredes
