Quick Start Guide - Receive Assets on a Purchase Order If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview of how to receive assets with key relevant information. Why Should I Pr...
The Path to Value for a HAM Program in ServiceNow Implementing a Hardware Asset Management (HAM) program in ServiceNow offers organizations a structured way to track, manage, and optimize their physical IT assets. To maximize the value of your HAM pr...
We all know the moment: security asks which servers are past end-of-support, finance wants to know what's up for refresh next year, and an auditor wants evidence — and the honest answer is "let me get back to you." Hardware lifecycle data is one of t...
Hi Folks,Recently, I had the opportunity to demonstrate how ServiceNow Strategic Portfolio Management (SPM) and AI Control Tower (AICT) work together, and I found the end to end journey incredibly interesting.What stood out to me was how organization...
Hello Folks, I have Recently developed a simple yet effective Server Decommissioning Automation using ServiceNow and thought to share it with you all. This helps reduce manual efforts, keeps CMDB updated, and triggers automated actions based on serve...
In my "How to Bulk Populate Asset Costs in HAM Using Flow Designer Flows & Subflows" article, I detailed how to bulk update asset costs using a subflow paired with a scheduled flow. The scheduled flow handles your routine weekly run just fine. But...
Getting Granular with ServiceNow HAM: Asset States and Substates In the last article, we talked about how ServiceNow Hardware Asset Management (HAM) eliminates the chaos of missing laptops, untracked monitors, and ballooning procurement costs. Now, ...
Do your hardware asset records have PO numbers populated in ServiceNow? If not, the problem could be larger than you think. When hardware assets in ServiceNow lack a purchase order number, your organization cannot prove what it paid for them, cannot ...
If you've ever tried to explain ServiceNow HAM Pro to a project manager who thinks "asset management" means a spreadsheet in SharePoint this one's for you. One question comes up more than almost any other, usually right before a discovery workshop:...
If you're working in HAM, you may have run into this issue. Hardware asset records with a $0.00 cost even though the Hardware Model cost has been populated (Usually after the creation of the asset records.) This happens due to Hardware Asset cost be...
When we talk about Hardware Asset Management (HAM) maturity, most conversations center on discovery integrations, lifecycle automation, and CMDB accuracy. But there's one channel that quietly touches all three of those things — and it's already ava...
Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...
Sharing visual architecture designs I’ve worked and learned on for HAM.These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and implementation planning- Demo storytel...
Recently I had the opportunity to demo an ITAM project that showcased one of the most impressive capabilities I have seen recently in ServiceNow ,AI assisted sourcing through Now Assist.In the traditional process, when an asset request comes in, we m...
Implementing Hardware Asset Management (HAM) is more than enabling a plugin — it’s about building reliable, repeatable processes that keep your hardware data accurate, actionable, and valuable across IT and the business. Below are proven best practic...
Datacenter assets represent some of the highest cost, longest-lived, and highest-risk hardware in the enterprise. Servers, storage, and network equipment often span multiple locations, ownership models, and lifecycle stages, making them notoriously d...
Welcome to ServiceNow® Hardware Asset Management Congratulations on purchasing ServiceNow® Hardware Asset Management (HAM)! With ServiceNow HAM, you’ll take control of your hardware assets, creating visibility across your hardware estate and optim...
Congratulations. You've made it through the first year of your IT Asset Management (ITAM) journey.You’ve enabled the HAM plugin, cleaned up your data, built receiving processes, reconciled assets, and even started tracking KPIs. But here’s the big qu...
After attending a recent HAM Office hours there were some questions about migrating assets to a new hardware model. I wanted to share the step I take to migrate models, and hopefully help some other folks that might have to do the same. Here is the...
Hello, Roadmap registrations are live! Please see below for registration links to the Asset Management team's upcoming 2025 Q3 confidential roadmap sessions. The first option of each is filmed live, and the following two dates are replays. All se...
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ServiceNow
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LisaLatour
Steph Morillo
Victor Paredes
