When we talk about Hardware Asset Management (HAM) maturity, most conversations center on discovery integrations, lifecycle automation, and CMDB accuracy. But there's one channel that quietly touches all three of those things — and it's already ava...
Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...
Sharing visual architecture designs I’ve worked and learned on for HAM.These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and implementation planning- Demo storytel...
Recently I had the opportunity to demo an ITAM project that showcased one of the most impressive capabilities I have seen recently in ServiceNow ,AI assisted sourcing through Now Assist.In the traditional process, when an asset request comes in, we m...
Implementing Hardware Asset Management (HAM) is more than enabling a plugin — it’s about building reliable, repeatable processes that keep your hardware data accurate, actionable, and valuable across IT and the business. Below are proven best practic...
Datacenter assets represent some of the highest cost, longest-lived, and highest-risk hardware in the enterprise. Servers, storage, and network equipment often span multiple locations, ownership models, and lifecycle stages, making them notoriously d...
Welcome to ServiceNow® Hardware Asset Management Congratulations on purchasing ServiceNow® Hardware Asset Management (HAM)! With ServiceNow HAM, you’ll take control of your hardware assets, creating visibility across your hardware estate and optim...
Congratulations. You've made it through the first year of your IT Asset Management (ITAM) journey.You’ve enabled the HAM plugin, cleaned up your data, built receiving processes, reconciled assets, and even started tracking KPIs. But here’s the big qu...
After attending a recent HAM Office hours there were some questions about migrating assets to a new hardware model. I wanted to share the step I take to migrate models, and hopefully help some other folks that might have to do the same. Here is the...
Hello, Roadmap registrations are live! Please see below for registration links to the Asset Management team's upcoming 2025 Q3 confidential roadmap sessions. The first option of each is filmed live, and the following two dates are replays. All se...
Getting Granular with ServiceNow HAM: Asset States and Substates In the last article, we talked about how ServiceNow Hardware Asset Management (HAM) eliminates the chaos of missing laptops, untracked monitors, and ballooning procurement costs. Now, ...
The Power of Accurate IT Asset Data with ServiceNow's Comprehensive ITAM Content Library ServiceNow’s comprehensive ITAM Content Library delivers complete, accurate, and continuously updated IT asset data—natively integrated into various ITAM workf...
As part of our ongoing curation and quality assurance efforts, we regularly update the Content Library to reflect the latest information from our trusted sources. Most of these updates fall under our Business-As-Usual (BAU) activities and are expec...
Launching a successful IT Asset Management (ITAM) program requires more than just technical implementation. It demands organization-wide alignment, especially from key stakeholders. Before building dashboards, automating lifecycle workflows, or intro...
ServiceNow's Hardware Asset Management (HAM) capabilities empower organizations to take control of their physical assets, optimizing costs, reducing risks, and ensuring compliance. However, implementing HAM effectively isn't just about enabling featu...
Are you trying to determine the staffing you need for your ITAM program? An effective IT Asset Management (ITAM) program is more than just a team; it’s a collaborative effort that combines skilled professionals, mature processes, and advanced tools...
The Path to Value for a HAM Program in ServiceNow Implementing a Hardware Asset Management (HAM) program in ServiceNow offers organizations a structured way to track, manage, and optimize their physical IT assets. To maximize the value of your HAM pr...
Before diving into the technical implementation of the ServiceNow Hardware Asset Management (HAM) application, it is critical to carry out a series of preparatory activities to ensure a successful transition. These steps lay the foundation for a smoo...
You've just purchased Hardware Asset Management and are thrilled to normalize your hardware asset estate. Normalization is the process of standardizing discovered asset data to fill in gaps, or correct fields where the manufacturer name, product, or ...
Introduction The following is a list of frequently asked questions that we see often. Feel free to add any questions you would like added below. FAQ 1. What is the different between ITSM base asset and HAM? 2. What is the difference between A...
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ServiceNow
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Victor Paredes
