Asset Model Mapping issue due to Intune Discovery

[Kokila Vani]

Hi Team,

During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created.

However, instead of being mapped to the existing asset models within ServiceNow, these assets were associated with newly generated unique models. This has resulted in a misalignment between the discovered assets and the established model framework in ServiceNow, requiring corrective action to ensure proper mapping and consistency across the asset management system.

Any good recommendations?

Thanks,

Vani

[Vishnu-K]

Hi @Kokila Vani ,

Correct me if i am wrong , you said intune discovery? by that you mean the SGC-intune right? if that is the case first ci's will be created then respective assets will be created , or else is it a custom integration ,can you clarify this so that i can provide the solution.

Thanks,
Vishnu.