Featured Hardware Asset Management: On Demand
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog...
Blog Articles
Core Asset Management vs HAM Pro - What You Actually Get (and When to Upgrade)
One of the most frequent questions I see in the ServiceNow ITAM community goes something like this: "We already have ITSM - do we actually need to buy HAM Pro?" The answer depends entirely on what pro...
Earned, Not Announced: Why Customers Should Bet on Proof Over Promise
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB / ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've s...
Your Assets Deserve More Than a Spreadsheet. Come See What's Possible at Knowledge 2026.
If you manage IT and enterprise assets, you already know the weight of it: audits you weren't fully ready for, software spend that crept past budget, assets scattered across stockrooms and spreadsheet...
Q4 Asset Management Roadmaps are live!
Hello, Asset Management roadmap registrations are live! Please see below for registration links to the Asset Management team's upcoming 2025 Q4 confidential roadmap sessions. Please note that these ar...
Shape the conversation at Knowledge 2026 – Call for Content is officially open!
The Knowledge 2025 Call for Content is officially open—whether you're a customer, partner, developer, or thought leader, we want to hear how you are transforming your business with the ServiceNow AI P...
The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!
ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event’s a unique opportunity for our customers to connect with an...
What's New in Zurich Release for Hardware Asset Management
ServiceNow® Hardware Asset Management aims to reduce stockroom inventories and resource usage at the beginning of the asset lifecycle. This service provides value from the start to the end of the life...
Uplevel your Asset Management at ServiceNow Nexus 2025 for Asset: Register Today!
Are you ready to revolutionize your asset management strategies and unlock new possibilities for success? Join the ServiceNow Asset Management team at Nexus for Asset 2025, a premier event designed ex...
Webinar on 6/30 - ITAM for Financial Services: Confidence in Regulatory Compliance
Regulators are ramping up pressure on financial and insurance institutions to prove complete oversight of their IT asset estate. Join experts from ServiceNow and Calitii as they demystify the audit pr...
Asset Management Roadmaps in Q2 - Register Now!
Hello - We are excited to offer additional viewings of our Asset Management BU's roadmaps this summer. Register at the below links to catch replays of our roadmaps from Q1, with our product team live ...
Mastering Hardware Asset Management in ServiceNow-Chapter 1
Imagine you run a tech startup. Every new hire gets a laptop, a second monitor, a keyboard, and a mouse. Over time, some devices break, some employees leave, and nobody knows where half the chargers a...
Getting Purchases into ServiceNow
What follows are some tips on loading purchases into ServiceNow to support your Asset Projects. This came up while writing a series of topics on how ServiceNow Programs in the Federal space can facili...
What's New in Yokohama Release for Hardware Asset Management
ServiceNow® Hardware Asset Management is essential for minimizing stockroom inventories and resource wastage at the outset of the lifecycle. The value of this service spans from the initial stages to ...
Addressing Missing HAM Maturity Items After Upgrading to Washington DC or Later
If you’ve recently upgraded your ServiceNow instance to the Washington release or later, you may notice that the HAM Maturity Items are missing. Fortunately, there are straightforward steps to ensure ...
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