AutoFill field

[Shir Sharvit]

Hi,

In the incident form,
if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.
The value to be filled in the "service" field is the value in the "service offer" parent field (which is a reference to the record).
The record that is filled has a field called "parent" - this is the value that will enter the "service" field.

Thank,Shir

[pooja_m]

Hi Shir,

Are you referring to "Service offering" field in incident form if you say "service offer"?

[Shir Sharvit]

yes

[pooja_m]

Hi Shir,

Below is the code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

  var seroff = g_form.getReference('service_offering').parent;

   var bs = g_form.getValue('business_service');

  if(bs == ''){

    g_form.setValue('business_service',seroff);

  }  

}

Hope it solves your solution.

[kristof_szakal]

Hi,

you should create a Business Rule on the incident table.

> The condition should check if the "service" field is empty and the "service_offer" field is not empty.

> In the script query the parent record to get the needed field.

> Update the service field from the other field.

Let me know if it worked!