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Asset Audit without Agent app

Hello team, I would like to perform Audit of Assets without using the mobile app. We have physical  barcode  scanners using which we will be doing the stock take. can some one please walk me through the process. I am reading https://docs.servicenow.c...

SGS1 by Tera Contributor
  • 1503 Views
  • 11 replies
  • 4 helpfuls

Scan asset to include into transfer order line?

#Hardware Asset Management - Scan Asset to be included in transfer order line? I have a use - case around transfer stock order, using the Hardware Stock Order Request, I have a central warehous with all my laptops, I get a transfer order request for ...

Hardware Asset Workspace

Hi All,Requirement : I want only specific attributes to be editable for certain user group on alm_hardware table. The attributes which i want to be editable are 'install_status', 'substatus', 'assigned_to', 'asset_function', 'work_notes'. Apart from ...

kalpeshjath by Tera Contributor
  • 1120 Views
  • 13 replies
  • 4 helpfuls

Hardware asset management

Hi, Does anyone know how is the management of mobile subscription(details like SIM, IMEI number etc) different in HAM and HAM Pro

Compatible Scan Guns for Mobile Agent App

Is there a list anywhere that shows the compatible scangun technology that works with the Mobile Agent App?  We are designing Asset receiving and Asset Audit and want to utilize the Mobile App, however, using a cell phone is not optimal in a large wa...

AndyB5000 by Mega Guru
  • 379 Views
  • 2 replies
  • 0 helpfuls

'Office Hours' Hardware Asset Management Zoom meeting timing

Hi ServiceNow I joined the 'Office Hours' Hardware Asset Management Zoom meeting yesterday evening. The Zoom meeting invite I accepted was sent for 18:00 GMT, I think that makes it something like 10;00 EST but on joining it was clear the meeting was ...

DarrellJord by Mega Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls

Hardware Model Lifecycle

Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models.

UNSPSE

I need help on where I can find UNSPSE class, commodity, family and segment information in Service Nowfor example, I have a laptop "HP ELITEBOOK 840 G4" and below are the Unspsc detailas from ungm.org website. How can i find below information in serv...

We would like to reclassify Monitors as Hardware not consumable.

We would like to reclassify Monitors as Hardware not consumable. Will this be achieved with our new import of hardware assets and consumables, or is there a way to change the class on these now? Class = Hardware / Category - Docking StationClass = Ha...

archie5 by Tera Expert
  • 251 Views
  • 1 replies
  • 0 helpfuls

Hardware Model Normalization

The normalization status of all the Hardware Models of my Instance is either "Match not Found" or "Manufacturer Normalized". No models have the Normalization Status "Normalized" even if the models are present in the Normalized models list. Even after...

DebenduKumB by Giga Contributor
  • 432 Views
  • 2 replies
  • 1 helpfuls

Handling two IMEI for a single device

So we have a requirement to manage hardware mobile devices in Service Now. For a single mobile, we will have multiple IMEI and each of these IMEI will have separate cellular carrier and their plan.  We would like to have some suggestions to handle mu...

SG-SCCM breaks CI Asset Sync

I have a odd issue. The CI asset field sync works OOTB for all of my SG connectors. But for any CI created by SCCM the CI is linked to the Asset but the Asset is not linked to the CI. The OOTB field sync dose not work for those CIs or Asset records a...

A_Sprague by Tera Contributor
  • 244 Views
  • 1 replies
  • 0 helpfuls

Device Type Content Services doesn't match model category

I am wondering why when normalizing the models that there is a different "device type" rather than mapping to existing model categories? Is there a table that matches these up similar to the model category mapping for asset and CIs. I feel this confu...

klf1123 by Kilo Sage
  • 516 Views
  • 3 replies
  • 1 helpfuls