While taking the HAM Fundamentals course, I examined the license reports in my learning instance and noticed a discrepancy I would like to clarify. I have confirmed that monitors registered as consumables are excluded from the count. However, I notic...
Hello, Even though Life cycle Job executed, i don't see any life cycle data in any of the hardware models in HAM Pro (refer attached screenshot). cmdb_hardware_model_lifecycle has 0 recordsWhat else i am missing? Regards
We are currently investigating the possibility to integrate OneTrust and ServiceNow to sync IT Assets. A simple google search returned links for a connector although there is no mention of the connector on official Store site. If you have integrated ...
Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue?
None of the usual methods appear to have any effect. Anything special I need to do here?
Reaching to hear from anyone who has Implemented HP Workforce Experience Platform Device Management.What worked well?Did you find it was of value?ORwe did not consider it and whyHP Workforce Experience Platform Device Management - ServiceNow Store
Hello,we have HAM installed and set up, the Hardware Model Normalization is also installed and set up. I can see most of the models are normalized successfully. The issue is I cannot neither display normalized model data in the list view nor on the f...
There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...
Hi everyone, I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentatio...
Hello everyone. We are in the process of implementing HAM processes around receiving assets into our stockrooms and then keeping them updated throughout the lifecycle, including using stockroom audits. One issue we're running into is around scannin...
Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...
Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...
When the Asset Manager scans assets by utilizing the manufacturer’s Serial Number bar code to perform an Asset Audit in ServiceNow’s Hardware Asset Management (HAM) product. The manager wants to add a flag, when the asset is scanned by Serial Number,...
Hello All, I have been asked to work on implementation of Hardware asset retirement and disposal workflow ( possibly to have some automation in it) . Before proposing any custom workflow , i would like to understand whether there is any OOTB workflow...
What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.