Hello Community,
I’m looking for best-practice guidance on handling Legal Hold scenarios in ServiceNow.
Currently, when a laptop/computer goes into Legal Hold, the HAM team collects the device, and we mark it using a custom Legal Hold checkbox on the computer asset record.
However, we now have additional scenarios:
- Hard Disk Swap
- A laptop goes into Legal Hold.
- The hard disk is removed and replaced.
- The same laptop is reissued to another user.
- The original hard disk must still remain under Legal Hold independently.
- Virtual Machines
- Some VMs also need to be placed under Legal Hold.
Challenge:
- The client suggested using the Computer Peripheral table for hard disks, but the same serial number as the parent computer is being used, causing duplicate serial number issues.
- There’s also limited traceability to clearly identify what exactly is under Legal Hold (device vs disk vs VM).
Looking for suggestions on:
- Best way to model Legal Hold for devices, components (hard disks), and VMs
- Whether Legal Hold should be a flag on assets or a separate Legal Hold record.
- How to avoid serial number duplication while maintaining audit and compliance tracking and what should be the unique identifiers for hard discs.
