CIS HAM Certification 2026

[vikalp]

I would like to share my recent experience with the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS HAM) certification. I am pleased to announce that I have successfully cleared the exam and would like to share my preparation approach and key insights, which I hope will be helpful for future aspirants.

Below, I have addressed some common questions that candidates may have while preparing for this certification.

1. Best Resources for Exam Preparation

a) Practice Questions

Practice questions are extremely valuable and play a crucial role in preparation. They help in understanding the exam pattern and identifying knowledge gaps. Many useful practice questions are available on YouTube and various online platforms.

b) Review the Official Syllabus Thoroughly

Before starting your preparation, review the official CIS HAM syllabus in detail to understand the scope of the exam.
You can refer to the official ServiceNow credential page here:
https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-hardware-asse...

c) Recommended Course

To build a strong foundation, I highly recommend completing the following course:

Hardware Asset Management (HAM) Fundamentals – On Demand, which covers:

• IT Asset Management Overview & Fundamentals
• Data Integrity – Attributes and Data Sources
• Practical Management of IT Assets
• Operational Integration of IT Asset Management Processes
• Financial Management of IT Assets

Additionally, if you have sufficient time and limited prior experience with the ServiceNow platform, it is advisable to review the following foundational courses:

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals
• Get Started with Now Create
• ServiceNow Platform Implementation

These courses provide valuable platform-level context that can significantly improve understanding of HAM concepts.

2. Passing Criteria

The passing score is not a fixed 70%. ServiceNow uses a normalized scoring model, and the exact formula is not publicly disclosed. The best approach is to focus on understanding concepts thoroughly and perform to the best of your ability in the exam.

3. Offline vs Online Exam

If you do not have suitable infrastructure (quiet environment, stable internet, webcam setup) at home, I recommend opting for the offline test center. It provides a more controlled and stress-free exam experience.

4. Question Format

The exam consists of:

• Single-select questions
• Multiple-choice questions

Carefully read each question, especially those with multiple correct answers.

Final Thoughts

If you have any questions or would like more details about the exam or preparation strategy, feel free to comment below.

Happy learning, and all the very best for your certification journey!