I'm working with Hardware Asset Management Professional (HAMP) in ServiceNow, and I've run into a challenge with the Hardware Model Library.
For example, for the iPhone 13 mini, there are 288 separate hardware models in the HW model library—each unique to a combination of region, color, and storage size.
If I want to publish these to the Service Catalog, it would result in hundreds of catalog items for a single product, which is not user-friendly.
**What I'd like instead:**
Let the user pick the product (e.g., iPhone 13 mini), then select color and storage from dropdowns in the catalog item. Based on the user’s location, the system should automatically select the correct hardware model behind the scenes for fulfillment and asset tracking.
Questions:
Has anyone implemented a solution to dynamically select the hardware model in the catalog, rather than exposing all variants as separate catalog items?
Are there best practices or pitfalls to be aware of when handling such a large volume of models in HAMP, especially regarding performance or data maintenance?
