Asset Life Cycle

[SRIRAMSANKAR007]

In Hardware Asset Management, when an asset is created we can assign its State and Substate (for example, In Stock with a relevant substate). Over time, the asset lifecycle changes — for instance, it may move from In Stock to In Use, then to In Maintenance, and eventually to Retired.

My question is: How do these state transitions typically occur in ServiceNow?

• Are they handled automatically through Discovery and CMDB updates?

• Or do they depend on manual updates by asset managers?

• Alternatively, are there predefined business rules or lifecycle workflows in HAM that drive these state changes?

I want to understand the standard/best practice approach for managing asset state transitions in ServiceNow HAM.

[GChat]

The changes would depend both on discovery/cmdb updates and also manual updates from Asset managers.

Discovery should pick up changes to stale CI's which would move the states to absent or retired.

And if laptop is returned then the state should be changed manually by the asset manager which should then be picked up by discovery afterwards.

Anything coming from stockroom should changed to in use after the user logs into laptop and discovery picks up the assigned user