Global Search not returning Asset records when searching by Asset Tag

aishwaryade3564
Tera Contributor

a week ago

 

Hi Team,


Enhance Global Search so that users can find Hardware Asset Management (HAM) and Software Asset Management (SAM) assets using additional asset details.
For records in the Asset [alm_asset] table, enable Global Search to return matching assets when users search by: Asset Tag Serial Number Invoice Number

Thanks in advance

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pr8172510
Tera Guru

a week ago

Hi @aishwaryade3564,

To make Global Search return Asset records from the Asset [alm_asset] table when searching by Asset Tag, Serial Number, or Invoice Number, check the following:

1. Enable Search for the Asset Table

Navigate to System Definition > Tables > Asset [alm_asset]

Verify that Allow text search = True

 

2. Configure Search Sources

Navigate to AI Search > Search Sources

(or Global Search Sources depending on your release)

Ensure the Asset [alm_asset] table is included as a searchable source.

 

3. Add Searchable Fields

For each field  asset_tag, serial_number, invoice_number

open the Dictionary entry and verify Attributes contains: ts_weight=<value>

or mark the field for text search indexing as appropriate for your release.

 

4. Rebuild the Search Index

After enabling new fields, run:

Text Indexes

or

AI Search > Index Sources > Reindex

depending on whether you use Zing Search or AI Search.

 

5. Verify ACLs

Global Search only returns records that the user can read.

Check:

  • alm_asset table ACLs
  • Field ACLs on Asset Tag, Serial Number, and Invoice Number

 

 

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aishwaryade3564
Tera Contributor

a week ago

Hi @pr8172510, 
I have tried above steps you mentioned. But still I am not able to find asset record from global search by searching asset tag.

Is there any another way? Please let me know.

Thanks.

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