Global Search not returning Asset records when searching by Asset Tag

[aishwaryade3564]

Hi Team,

Enhance Global Search so that users can find Hardware Asset Management (HAM) and Software Asset Management (SAM) assets using additional asset details.
For records in the Asset [alm_asset] table, enable Global Search to return matching assets when users search by: Asset Tag Serial Number Invoice Number

Thanks in advance

[pr8172510]

Hi @aishwaryade3564,

To make Global Search return Asset records from the Asset [alm_asset] table when searching by Asset Tag, Serial Number, or Invoice Number, check the following:

1. Enable Search for the Asset Table

Navigate to System Definition > Tables > Asset [alm_asset]

Verify that Allow text search = True

 

2. Configure Search Sources

Navigate to AI Search > Search Sources

(or Global Search Sources depending on your release)

Ensure the Asset [alm_asset] table is included as a searchable source.

 

3. Add Searchable Fields

For each field  asset_tag, serial_number, invoice_number

open the Dictionary entry and verify Attributes contains: ts_weight=<value>

or mark the field for text search indexing as appropriate for your release.

 

4. Rebuild the Search Index

After enabling new fields, run:

Text Indexes

or

AI Search > Index Sources > Reindex

depending on whether you use Zing Search or AI Search.

 

5. Verify ACLs

Global Search only returns records that the user can read.

Check:

• alm_asset table ACLs
• Field ACLs on Asset Tag, Serial Number, and Invoice Number

 

[aishwaryade3564]

Hi @pr8172510, 
I have tried above steps you mentioned. But still I am not able to find asset record from global search by searching asset tag.

Is there any another way? Please let me know.

Thanks.