We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to map catalog item's Special Instructions variable to comments field in sysapproval_approver

asadmansoor
Tera Contributor

Hi everyone,

I have a catalog item (e.g., LCD) that includes a variable called "Special Instructions" where users can enter free-text input at the time of submitting the request.

I want to automatically copy the value entered in this variable into the comments field of the sysapproval_approver record (i.e., when an approval is generated for the request).

However, the comments field is not getting populated.

Can anyone suggest:

  • The correct way to fetch and use catalog variables in Flow Designer?

Any help or working example would be greatly appreciated!

Thanks in advance!

0 REPLIES 0