Hardware asset refresh flow customization steps
Can any one provide OOB Hardware asset refresh flow customization steps to trigger Source Request and Hardware asset refresh line flow
Forum Posts
Loading assets. CI's that are created are not stored in the correct area and are basically blank
Hello, We are bulk loading some IT assets. We built 2 and appropriated 3 CI Classes under Network Gear. We built our corresponding Model Categories which are linked to the matching CI classes. We bulk loaded our models. The models look fine and ...
Procurement - Source Request feature is not available for standard asset request.
Standard laptop request is initiated by HR/Manager/End user, procurement team will decide which laptop would provide to the end user. But issue is I have to select the model value inside the standard laptop request catalog item, if in case model valu...
Business Rule script for Hardware Asset table
Trying to copy the resource id from tablesn_sccm_integrate_sccm_2019_computer_id' to the alm_hardware table where serial numbers match. Below is my script. Not populating. Before rule on insert, update. Thanks.
How do I assign or create HAM Maturity Items in the Hardware Asset Workspace Success Portal
I am wanting to know how I can create HAM maturity items to complete the requirements for:Stage 1 - CrawlStage 2 - WalkStage 3 - Run Is there any guidance on how to create these and/or what the recommendations are for each stage? I have created 'succ...
Asset Lookup search times out in the inventory tab of ServiceNow agent app.
The Asset Lookup search times out in the inventory tab of ServiceNow agent app. When I go into the Asset Lookup option in the inventory tab of the ServiceNow Agent app, and either scan the bar code or enter the asset number, or serial number to searc...
HAM Content Services - New Models
It seems that if using Content Services you must wait for new models to be created before the ability to use them in the tool. Is that correct? How does Procurement play into this process? If needing to purchase a new model, do we request it via cont...
What's the best practice regarding a CI creation, for an asset procured and created "In Stock"?
Hello experts,I would like your expertise and input in the following topic for the import of assets an CIs.If e.g., a laptop is procured and marked as "In Stock" (i.e., create asset record with "In Stock" state), then maybe it does not make sense to ...
Transform map
I set two fields in the transform map with coalesce=true: Asset tag and serial nubmer.But when I imported the data to update it, the following happened:1. When the asset tag is different and the serial number is the same, it is not updated2. When the...
Success portal view in Hardware Asset Workspace
there are seven default widget or reports present (bar chart or donut chart view, such as "open success goals" Projected success savings by status etc.). These are the only reports available or can we add/remove or modify the existing? Please advice.
Asset Recovery
Does anyone know where I can find documentation or information around the backend workflow for the 'Hardware Status' objects (Installed, In Maintenance, In Stock, etc.)? This would be part of the OOTB workflow for Employee Off-boarding or Asset Recla...
Service Graph connector - trying to assign model categories based on chassis type.
I am trying to automatically assign/create model categories based on SCCM chassis type. Not sure where to accomplish this.
Unable to create consumable
When I attempt to create a consumable from the list view I see the below error that is from the expense line creations and I see that expense line is created (without source table) but the consumable is not.Exception (org.mozilla.javascript.JavaScrip...
Adding fields in reference field preview
Hi All, Can anyone please assist how can I add additional fields in the "Preview" section of a reference field which we get by clicking on "i" symbol against reference fields
Asset tag
How can I generate asset tags and serial numbers automatically in the alm_asset table without using number maintenance? The format of my asset tag should be serial number(4 digit) + suffix, such as 2704X
