We are managing assets through asset management and have noticed that we are unable to link incidents related to monitors, docking stations, tablets, etc., as they are not listed as configuration items (CIs). What is the best way to link these assets...
Hi, I was going through the HAM process guide (Vancouver) and wanted to understand the deployment of assets as performed by the fulfillment team. The process guide mentions the details of the same being present in "Change or Service Request" (HAM 5.2...
We have noticed that during asset replacements, new assets are overriding existing ones. This issue is causing problems during asset audits as the details of old assets are being overwritten by the new ones, and it is also affecting the financial com...
Hi all , Need help related to ui builder so if someone who is expert in ui builder then please assist. Question1 :Actually my requirement was in a workspace i was asked to remove one button. but when i navigated to ui builder and going to the rig...
Users with asset, inventory_user, inventory_admin roles are unable to create favourites. Any idea what could be the reason? This is very simplest things at platform level irrespective of roles, hw can I resolve it? When a user try to save favourite i...
Is there a way on the HAM workspace in the Model Management section to show the current lifecycle phase of the hardware model in the list view. There doesn't seem to be a column option for the lifecycle phase and your only option is to drill down int...
Hello Community! I'd like to know where can I get sample content data? or what format do I need to use. How does this works.I'm trying to test to import content data. Thank you in advance.
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help In flow integration once the record is created in systemThe created by and updated by is showing by User id even it is scheduled as it is not updating the field ...
I have 5 years of IT Asset Management. I would like to build upon those skills and advance towards the Associate Project Manager and further elevate to the technical Project Manager title. Is there someone whom taken a similar path? Please let me ...
I am trying to find an asset, but I don't know anything about it. I know at one point it was assigned to a user, but it's not assigned to that user anymore. How can I search the history of my assets. Activity for the asset would show it was assign...
Our company places some of our asset orders from an external vendor that stocks equipment for us. The problem here is that the stock assets are not defined until we request a shipment from the their stockrooms. That being the case, requesting new h...
Hi Team, I am trying to automate pop up windows in ATF but not able to do that & also want to know is ATF support Data bulk upload via excel sheets. Thanks,Uday
Hi All,I am working on OOTb Transfer Order, when Transfer Order Line moves to "In transit" stage, assets should be auto marked as "State = In transit". Same is happening in the PDI instance but on a customer instance where HAM Pro is enabled, assets ...
Hello Community.I'm hoping I can get some help with this. I've crated 2 imports for consumable data. the first creates the consumable models with the following fields. Model Category, Manufacturer, Name, Short Description, Model No, and Cost which wo...