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record producer

Hey I have a record producer that opens a new incident form for me. When I fill in the fields in the record producer and press submit, the incident form opens, and in the activity Action taken is added to me with the sys_id of a record from the form ...

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record producer

Hey.Would appreciate help..I created a record producer: I created a caller_id variable that refers to the sys_user (User) table: My script include: And then I used the Reference qualifier and calling in my script include when i call the caller_id i g...

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Shir Sharvit by Tera Contributor
  • 529 Views
  • 10 replies
  • 0 helpfuls

Move model to different class

How can I move a model from one class to another?Background: A colleague created "Special purpose" in the Asset Class alm_hardware and the parent_category "Company". He made a mistake here from my point of view. The "Special purpose" container is bas...

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Resolved! Best way for creating a workspace

Hi All, We are planning to build a workspace from scratch. What are the better ways to build it.Can anyone please guide me on this. Also any resources on this would be helpful. 

Mounica96 by Tera Contributor
  • 489 Views
  • 1 replies
  • 0 helpfuls

flight time boston to new york

As the wheels make a smooth touchdown, the journey from Boston to New York culminates, flight time boston to new york? leaving passengers with a sense of having traversed more than just physical space. In this compressed timeframe, the flight serves ...

Resolved! Why table.none write acl grant access to edit fields of custom table

I created a custom table with Extends table - Asset and a role -test_asset then, created Table.None write ACL with a custom role - test_asset, but non-admin users with role - test_asset are able to edit the custom fields that I added. Any idea or sug...

abrouf by Kilo Sage
  • 1319 Views
  • 7 replies
  • 0 helpfuls

Resolved! Configuration Classes in CMDB

Hi,My team and I are looking to clean up the configuration classes within our CMDB. I am looking for direction on the best way to approach this initiative. What is the best way to identify empty or irrelevant configuration classes and begin to consol...

Nasbridge by Tera Contributor
  • 563 Views
  • 2 replies
  • 1 helpfuls

"Assigned to" Attribute is "empty"

OK - I am seeing a lot of assets that have the attribute "assigned to" as "empty". My goal is to ensure all endpoint assets(laptops/desktops) are assigned to an employee. I am seeing about 10% that are unassigned. From what I have read  ServiceNOW pr...

autopopulate the email address

HI, This is the code I have written.What should I add so that once the response email opens it will autopopulate the email address of the sender. 

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Mobile Barcode Scanning

Hi All, I need inputs on mobile barcode scanning capability in mobile application. As per my understanding HAM Pro module provides asset scan/create capability in Agent mobile application and NOW mobile application. I want to confirm if ServiceNow ha...

What is this table used for? alm_user_stockroom

We've set the Location field for our users to be the building they are located in. This poses a problem when we are bringing on HAM because it appears Location of user needs to tie to location of warehouse for the sourcing task to work to find availa...

clktester by Tera Contributor
  • 1010 Views
  • 2 replies
  • 0 helpfuls

hide the selection list

Hey. How can I hide the selection list of the service offer field, the intention is not to hide the entire field from the form, I want the field to still appear in the form, but as soon as I click on the magnifying glass on the right, The selection l...

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