I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action

[bharathkumar Da]

Hello Community,

I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action.

🔹 Requirement

When the approver approves the RITM

→ RITM State should move to “Work in Progress”

When the approver rejects the RITM

→ RITM State should move to “Closed Incomplete”

Best Regards
Bharath

[Adrian Ubeda]

Hello @bharathkumar Da , 

You can create a flow over the sysapproval_approver table and with the 'approval' field [sysapproval] you have the reference over the request/entity where approval is needed.

In this case, retrieve RITM which parent is approval record.
Should look similar as follows:

[Ankur Bawiskar]

@bharathkumar Da 

you can handle this in your Flow itself after "Ask for Approval" flow action

Check the sysapproval_approver record for this RITM using Lookup Record and then update RITM

where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ashish Parab]

Hello @bharathkumar Da, this looks like a simple flow. If you are quite new to ServiceNow then I recommend to complete Flow designer micro certification course from ServiceNow University. It will give you a proper understanding of how Flow Designer works.

For your requirement you can follow below approach -

• Create a Flow and attach it to the your Catalog Item (Trigger: Catalog Item Requested).

• Add an Ask for Approval action.

  • Approvers: choose your required group/user.

• Add an If condition after the approval step:

  • Condition: Approval → is → Approved

• If Approved → Update Record (RITM)

  • Table: sc_req_item
  • Record: Current RITM
  • Set State = Work in Progress

• Else (Rejected) → Update Record (RITM)

  • Table: sc_req_item
  • Record: Current RITM
  • Set State = Closed Incomplete

Please mark my response as Correct and Helpful if it assists you.

Thanks,
Ashish Parab