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Issue Receiving Purchase Orders via Now Agent App (OOB) in Zurich

rakeshgaddam187
Tera Contributor

‎03-31-2026 01:35 AM

Has anyone successfully used the out-of-the-box purchase order receiving feature in the Now Agent App on the Zurich release?

I’ve tested this across multiple instances, but it doesn’t seem to be working as expected. Looking to understand if others have faced the same issue or if it’s working in their environments.

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Tanushree Maiti
Kilo Patron

‎03-31-2026 02:53 AM

Check these links , if it helps:

 

https://www.youtube.com/watch?v=2w6W9CSN8zA&t=6s

https://www.servicenow.com/docs/r/zurich/release-notes/purchase-order-management-rn.html

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
To receive assets on a purchase order, follow these steps for efficient inventory management.
To receive assets on a purchase order, follow these steps for efficient inventory management.
youtube.com/watch?v=2w6W9CSN8zA&t=6s
In prior videos, you've delved into ordering assets to meet requests. This video will guide you through the Receiving process for those assets.
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