JAMF Integration

Kalpeshjathar30 · ‎05-29-2024

Hi All,

I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not sure as to what is the issue. Can someone help me to identify the same.

Error Message :

Identification Reconciliation Engine(IRE) Processing errors->

1: In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_spkg]. Add these input values in payload item '{"className":"cmdb_ci_spkg","values":{"name":"flameshot.app","manufacturer":"0c43af40c6112275011a4bd4c0143fbf"},"internal_id":"67b0a708856206dc592c21ec45ec8c55","sys_object_source_info":{"source_recency_timestamp":"2024-05-28 05:01:12","source_feed":"SG-JAMF Computers","source_name":"SG-Jamf"},"settings":{"updateWithoutDowngrade":"true"},"sys_ire_info":{},"display_values":{},"reason":"MISSING_MATCHING_ATTRIBUTES"}'

2: Identifier keys could not be generate based on either criterion attributes or source_name/source_native_key

scottl · ‎05-13-2025

Did you find a solution to this, as I'm getting the same error with the JAMF Service Graph Connector?

SravyaPangu · 2 weeks ago

@scottl @Kalpeshjathar30 I’m experiencing a similar issue with the JAMF to ServiceNow integration using the Service Graph Connector. Were you able to determine the root cause of your issue and find a solution? I appreciate any input. Thank you!

scottl · 2 weeks ago

The reconciliation engine fails to match on its rules for that table, as there are fields missing in the payload.

SravyaPangu · 2 weeks ago

@scottl Thank you for your response. Could you let me know how you were able to fix that issue?