"Asset function" and "Eligible for refresh"

[ErikJ1]

Hello!

I've just set up a PDI because I wanted to see how some of the things related to asset management works OOB.

I noticed that there are two fields in the asset form that we don't have in our own environment.

The fields are "Asset function" and "Eligible for refresh". I have three questions that I can't find an answer to online.

1. Are these fields part of the "base" ITAM? Or are they included in HAM or EAM?
2. How are they meant to be used?
3. How does "Eligible for refresh" differ from "Scheduled retirement?

[Amarjeet Pal · Accepted solution]

Hello @ErikJ1 ,

The "Asset function" and "Eligible for refresh" fields are part of the base ITAM (IT Asset Management) application in ServiceNow. Here's a brief description of each field and how they are meant to be used:

1. Asset Function: This field is used to indicate the primary function or purpose of an asset. It can be used to categorize assets based on their intended use, such as laptops for employees, servers for data storage, or printers for office use.

2. Eligible for Refresh: This field is used to track whether an asset is eligible for refresh or replacement. It can be used to identify assets that are outdated or nearing the end of their useful life and should be replaced with newer models.

"Eligible for refresh" differs from "Scheduled retirement" in that it indicates whether an asset is due for replacement based on its age or other factors, whereas "Scheduled retirement" refers to a planned retirement date that has been set by the organization. In other words, "Eligible for refresh" is a dynamic indicator of when an asset should be replaced, while "Scheduled retirement" is a static date that has been predetermined by the organization.

Thanks,

Amarjeet Pal

[Stig Brandt]

the attribute description in docs, that said, your description of usage is much better.

[Amarjeet Pal]

The docs mentioned very little. These are all our understanding while implementing HAM for one of our complex and demanding customers.

Please mark helpful to all my responses, if you find them helpful.

Thanks

Amarjeet Pal

Advania UK

[Amarjeet Pal]

Here are some examples to help illustrate the usage of the "Asset Function" and "Eligible for Refresh" fields in ServiceNow:

1. Asset Function: Let's say you work for an organization that manages a large fleet of laptops for its employees. You could use the "Asset Function" field to categorize each laptop based on its intended use, such as "Engineering Laptop", "Sales Laptop", or "Executive Laptop". This can be helpful for tracking which departments or teams have access to which assets.

2. Eligible for Refresh: Continuing with the laptop example, you could use the "Eligible for Refresh" field to track which laptops are due for replacement based on their age or other factors. For instance, you might set a refresh policy that requires laptops to be replaced every three years, and then use this field to indicate whether a particular laptop is nearing the end of its useful life and should be replaced soon.