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Forum Posts

Where to track UPS devices?

Where to track UPS devices? Here ServiceNow says track UPS as peripherals - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/reference/cmdb-tables-details.html but ServiceNow also provides OOB ...

Suggy by Giga Sage
  • 754 Views
  • 4 replies
  • 3 helpfuls

Dumps -cad

  How many applications menus can an application have?A. 3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modulesB. As many as the application design requires C. 2, o...

Snow preck by Tera Contributor
  • 640 Views
  • 3 replies
  • 2 helpfuls

SCCM updates "assigned" and "assigned to" fields.

Hello experts, It is our understanding that OOB interface from SCCM is changing the assigned and assigned to fields to most likely user. These two fields are used for end user compute devices and are set by the our staff. We do not want SCCM changing...

Flybook by Tera Expert
  • 2017 Views
  • 7 replies
  • 2 helpfuls

Can we enable barcode scanning feature for service catalog ?

Can we enable barcode scanning feature for service catalog ?I  have a requirement where team will scan the new assets. Asset management team is responsible for updating the alm_asset. Can we achieve this using Service catalog ? 

VidyaBR by Tera Contributor
  • 310 Views
  • 1 replies
  • 0 helpfuls

Resolved! difference between "Warranty" and "maintenance" contract

I have some questions about contract management, could you help me answer them1. What is the difference between "Warranty" and "maintenance" contract? Which one is the contract used to maintain the asset?2. When should the Parent contract be used? Is...

ma kaiyue by Giga Guru
  • 2997 Views
  • 4 replies
  • 4 helpfuls

Entering computer accessories into ServiceNow ITAM

My Team has been tasked with entering computer accessories into ITAM in order to track the inventory we have.  Most of the accessories are disposable items that we dont expect to get back, such as mice and keyboards.  But management still wants them ...

Margaret3 by Tera Contributor
  • 710 Views
  • 1 replies
  • 0 helpfuls

How to prevent the insertion of specific domain data

Hi all,I am working on the implementation part of the HAM, where i have a requirement to prevent the data for the specific domain.If i elaborate the requirement, Data is coming from Intune discovery source side with 2 different  domain side UK and Ir...

Atik by Tera Contributor
  • 248 Views
  • 1 replies
  • 1 helpfuls

Adding additional fields to update asset from mobile app

Hi Team,I am trying to add more fields that a service desk agent can update using mobile app when they scan an asset tag using a mobile app. OOTB- we just see 3 fields:StateLocationAssigned toI need to add:Asset tagSerial numberSo that the agent can ...

AmolP by Tera Expert
  • 1162 Views
  • 3 replies
  • 1 helpfuls

User not getting added to AD groups

Hi All,In our AD integration when we check the flow. flow is working fine there is no error. but it's not able to add Users in AD groups. We check with every single possibility. earlier it said Mid- Server issue. we fixed that issue. but now it's not...

ShubhangiS6 by Tera Contributor
  • 294 Views
  • 2 replies
  • 0 helpfuls

Resolved! Why isn't the request line field updated on the asset form?

The request line field is not updated on the asset form for transfer and local orders, and is only updated for purchase orders. In the AssetAutomationAPI script include, I can see that this is intentional as the OOB script include has a comment sayin...

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