Asset Swap Workflow
Is there is Asset Swap workflow? Is this only visible with HAM Pro 10.0?
Forum Posts
Sourcing Page based on Cost center not Location of users
Hello,I far as I have understood numbers (Assets present in local or transferrable) in sourcing page comes from location of user and which is matching with Stockroom location or service Location.Question - can it be based on user cost center not loca...
Hardware Asset Workspace
I am looking for a demonstration of the Hardware Asset Workspace OOB and would also like to know which data is mandatory for populating that workspace.
Physical Asset Tags to Service Now Asset Profile
Hello SNow Enthusiasts, Backstory: We will be implementing a Zebra ZD621 Printer on an independent VM on an Azure Server to print out two Physical Asset Tags to put on our hardware. One will be for the Unique Asset Tag that will correlate with the As...
We need to configure the Intune integration with ServiceNow to discover only company-owned mobile.
We need to configure the Intune integration with ServiceNow to discover only company-owned mobile devices, excluding personal ones. Integration is already done Intune to Servicenow but now Client need to solution to track only Compony owned mobile de...
Intune to ServiceNow Integration, Mobile device Category & Subcategory not populating
Hi, We have Intune integration with Servicenow, in that we will not getting data category & Subcategory for Mobile devices in cmdb_ci_hardware table. Is there any solution to get both attributes.
I am looking for in depth about Hardware Model Normalization process.
I am seeking in-depth information about the Hardware Model Normalization process. Specifically, after normalization is activated in Production, what are the next steps? Is there documentation outlining who will review the results and what procedures ...
HAM Table Description
Hello Team, When we install HAM Plugin, there are some out of the box tables of HAM: 1. Hardware Manufacturers(sn_hamp_hw_manufacturer) 2. Hardware Products(sn_hamp_hw_product) 3. Hardware Device types(sn_hamp_hw_device_type) 4. HAM Product Model...
How to list all Hardware that was Discovered more than 90-days after it was Retired ?
Specifically I need to find all Hardware that was Discovered more than 90-days after it was Retired.Generally, I need to understand how to filter (Reports and List Views) on functionally-compatible Data Types.:I am not in an Engineering/Admin role; h...
Unable to update the fields - State and Substate
Hello All, Not sure of any other relase, but in the Xanadu release I see one anomaly which looks like a defect within the system. For a Hardware Asset, If Substate is selected as "Pre-allocated", both the State and Substate fields become readonly a...
How can I order multiple items using CartJS API in a single request?
I want to order more than 1 catalog item using CartJS API of ServiceNow, but its allowing only 1 Catalog item to be ordered. Can anyone look into the code below and tell me what's wrong am I doing?var cart = new sn_sc.CartJS(); cart.empty(); var i = ...
Asset Sub-States Changed Over Time
Why are there extra substates for "Retired". Originally many of the states and substates were very straight forward now there seems to be conflicting options. Why would there be a "pending disposal" substate in a "Retired" State? From an ITAM perspec...
HAM, Normalization status remains equal to New
Hello As a first test for validation, I create a Hardware Model , I made sure that it is present in the inventory (downloaded data from SN). as a first remark , no value is pushed in Normalization hash columns as you will see in the screenshot. i pe...
Logic for setting the Stages of hardware refresh line
Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...
HAM implementation - State Changes
As part of HAM implementation I want to automate 'State' change in ServiceNow as part of changes made to an Asset in MS Intune -1. After a leaver form is submitted, the user ID is getting de-tag from the device in Intune, so is it possible to propose...
