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Normalization on model

Hi All,Below screenshot is from cmdb_hardware_product_model table => "Normalization" section is visible only for the models which are already normalized I need to make it visible in all model records, please assist how to fix this

VaibhavSharma1_0-1722274081954.png

Resolved! Easy Import: removing values

Hi Folks, Trying to do an easy import to update existing records on the alm_hardware table.  When I remove the assigned_to value on the template and make the value blank it does not remove the user's name when I import.  Can you not remove values usi...

smithro by Tera Guru
  • 395 Views
  • 2 replies
  • 0 helpfuls

How to restart Flow Trigger

Hi Team, Could you please help me I have a flow scheduled with daily at 1AM with the input value of yesterdays dateSo could you please help what if any Third party system down then the yesterdays records will be missed In this case how can I manage o...

ARAVINDA11 by Tera Contributor
  • 370 Views
  • 3 replies
  • 0 helpfuls

Moving Asset Data to a New Instance

We are moving our Asset Data to new instance in ServiceNow.I am seeking guidance and best practices on what data should be moved over.Information such as warranty expiration dates, creation date, updated date and updated by are needed for some of my ...

Resolved! Requested for in Reclaim Asset

Hello, I have a requirement to show the inactive users on the Requested for of the Reclaim Asset catalog item. I already removed the script on the reference qualifier but still, inactive users are not available to select. Is there a way inactive user...

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Rairai31 by Giga Guru
  • 440 Views
  • 7 replies
  • 3 helpfuls

Where are the pre-generated HAM Maturity items?

In the Washington DC webinar they demonstrate HAM Maturity items that are available in baseline. I don't see them in my instance and my HAM plugin is version 10.0.1 Am I missing something ?  What's new in the Washington DC release: Asset Management I...

Greg_Gordon by Tera Contributor
  • 439 Views
  • 2 replies
  • 1 helpfuls

How to store network hardware license cost?

All, I am seeking advice for storing license cost for our network assets.Scenario: we have legacy data which needs to be imported to ServiceNow instance. These are lease contracts for network equipment, so we need to create the lease contracts, creat...

How can I add my device to computer table

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help me How can I add my VMware device machine to CI in computer Table Please help me how to do that  Assign device to the user Share links or documents    

ARAVINDA11 by Tera Contributor
  • 259 Views
  • 2 replies
  • 0 helpfuls

Using ITAM need to Create Workspace

Hi everyone!I'm new to ServiceNow and have a few questions. Do I need to create a workspace to use ITAM? I have a project where the customer wants to use basic HAM and SAM. Also, regarding licenses, can I purchase just the licenses for HAM and SAM, o...

TuN by Tera Contributor
  • 318 Views
  • 3 replies
  • 2 helpfuls

Disposal Order status when canceling assets within workflow

I tested the OOB disposal workflow and stopped assets at various stages from completing the workflow. I would have expected that once the disposal workflow was complete, that all the assets that did not complete the workflow would revert back to the ...

Reporting using multiple data sets

I am trying to put together a report with multiple datasets so that I can see what orders have been placed that have admin rights. Once I get to the point where I add the second data set, I don't see the option to add said data set. An article I foun...

ZachH by Mega Explorer
  • 261 Views
  • 1 replies
  • 0 helpfuls