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10-12-2023 05:14 AM
Hello!
I've just set up a PDI because I wanted to see how some of the things related to asset management works OOB.
I noticed that there are two fields in the asset form that we don't have in our own environment.
The fields are "Asset function" and "Eligible for refresh". I have three questions that I can't find an answer to online.
- Are these fields part of the "base" ITAM? Or are they included in HAM or EAM?
- How are they meant to be used?
- How does "Eligible for refresh" differ from "Scheduled retirement?
Solved! Go to Solution.
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10-12-2023 05:19 AM
Hello @ErikJ1 ,
The "Asset function" and "Eligible for refresh" fields are part of the base ITAM (IT Asset Management) application in ServiceNow. Here's a brief description of each field and how they are meant to be used:
1. Asset Function: This field is used to indicate the primary function or purpose of an asset. It can be used to categorize assets based on their intended use, such as laptops for employees, servers for data storage, or printers for office use.
2. Eligible for Refresh: This field is used to track whether an asset is eligible for refresh or replacement. It can be used to identify assets that are outdated or nearing the end of their useful life and should be replaced with newer models.
"Eligible for refresh" differs from "Scheduled retirement" in that it indicates whether an asset is due for replacement based on its age or other factors, whereas "Scheduled retirement" refers to a planned retirement date that has been set by the organization. In other words, "Eligible for refresh" is a dynamic indicator of when an asset should be replaced, while "Scheduled retirement" is a static date that has been predetermined by the organization.
Thanks,
Amarjeet Pal
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03-28-2025 08:02 AM
Related question, we utilize a process we call "Selective Refresh", basically, we identify eligible for refresh based on PC performance data from discovery tools. Has anyone seen this replicated in ServiceNow before? Out of box or other?
Thanks!
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03-29-2025 08:16 PM
I use the Asset Function for classifying In Use Computers - Shared - Does not require and assigned to name.
For the Eligible for refresh Vs Scheduled retirement. If you have a 36 month End of Useful life I would use the same date for the eligible for refresh. Scheduled Retirement - I use for the reporting of Replacement planing and budgeting 18 months out.
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04-02-2025 07:51 AM
Thanks for the time. Our challenge right now is we don't do refresh based on retirement, but on performance, so the scheduled retirement (unless I'm missing something) doesn't help us. The other big gap is how do we purchase large quantities (25+) of computers at one time.
Disclaimer: We are in the process of moving from outdated ITAM system to ServiceNow HAM/SAM Pro
The current process (not Servicenow) in our current HAM/SAM tool:
1. Our end user support team receives performance metrics from SCCM
2. Using excel, they identify which assets are eligible based on the data from SCCM (more manual steps but keeping high level)
3. They mark these assets eligible in current ITAM system
4. Order assets in bulk using current ITAM service catalog, which creates PO and sends to our vendor.
We're trying to figure out if there's a way to recreate this or at least pieces in ServiceNow.
