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The Apple device model normalization nightmare

smileyginger
Tera Contributor

We all know that NO hardware product model will automatically normalize without a model number that validates against the content service, right?

So go on out to the content service and look up, say MacBook Pro 14" (M4 Max).  You should see about 44 different model numbers.  Gone are the days of Axxxx model numbers.  Now we have these things:
"MX2G3B/A" etc.  Newer ones are starting with "Z"

These model numbers (called Part No on the box, and Model Number if you're sitting at a Mac right now and go to System Settings -> About -> System Report (I think it's view full report) are for some baffling reason, not detected by JAMF.

WHY -- If full or high percentage model normalization is the expectation in a functioning asset management program, why does SN insist on normalizing against something that, best I can tell, can only be captured if you're entering these one by one by reading the shipping box?  Is there some other discovery function I'm missing here?  Apple clearly still has the Axxxx model designations - why wouldn't SN just use that for model normalizing instead of these individual model number/part no/order numbers?

And on that subject - why is lifecycle data missing for such a large swath of hardware models?  Isn't that the big selling point of the content service to begin with?  We are having to do a custom calculation for end of useful life based on purchase date because of the thousands of Dell and Apple devices just a very tiny percentage actually have the lifecycle data recorded in the content service.

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