Trying to set catalog variable fields read only on record producer in sn_hamp_loaner_asset_order

laurentlevy · 3 weeks ago

None of the usual methods appear to have any effect. Anything special I need to do here?

Rafael Batistot · 3 weeks ago

catalog variables on a Record Producer cannot be made read-only via dictionary attributes. The supported and clean approaches are UI Policies or Catalog Client Scripts scoped to the Record Producer sn_hamp_loaner_asset_order.

The recommended solution is a Catalog UI Policy.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681882

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