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My Assets - Mobile App

Hi All,I am working on the implementation of ITSM module on NOW mobile app. * When I log in to the home page of NOW mobile app -> My Asset* On clicking "My Asset" it is reflecting the assigned hardware * It is reflecting only asset status instead of ...

Microsoft Intune Connector - Help

Hi, I've installed the plugins Service Graph Connector for Microsoft Intune and Microsoft intune spoke. I've followed the set up guide and had a successful connection. However I've performed the import and the data hits our instance but doesnt sit wi...

Andrew_TND by • Mega Sage
  • 637 Views
  • 2 replies
  • 0 helpfuls

"Computer" Model Category

Hi All The "Computer" model category is currently used to identify Desktop, Laptops and Servers.  System auto-tags these models as "Computer" but when it comes to reporting, the report is messed up. This is especially when Managment is interested in ...

Jerry Ong by • Tera Contributor
  • 916 Views
  • 2 replies
  • 1 helpfuls

add multiple assets in a single transfer order line

As we only have one Asset per Transfer Order line, I need to be able to add multiple assets in a single transfer order line,  Please provide some inputs and guide me on the same. #tarnsferorder and #tansferorderlineThanks in advance  

Ranjith95 by • Tera Contributor
  • 539 Views
  • 1 replies
  • 0 helpfuls

Resolved! Duplicate Hardware Models

I am having issues with many duplicates of the same Hardware Model being recorded in Service Now, and assets are sporadically spread over these models. Is there a way to tidy them?

Jerry Ong by • Tera Contributor
  • 1146 Views
  • 2 replies
  • 1 helpfuls

Asset Cycle Count (Stock-take)

Hi there, We would like to check if anyone is aware if ServiceNOW has a Cycle Count feature which we can use for stock take purposes? Currently we are doing this manually, which we:1. Scan the current asset in store into a spreadsheet.2. Download the...

ricson by • Tera Contributor
  • 554 Views
  • 2 replies
  • 0 helpfuls