Unable to select computer CIs on RITM

[khaleed]

Hi Folks,

any one have an idea how to solve this incident

The ECS team uses the RITM to fulfill requests for hardware and software. They want to relate the computer to the request, but can't see every computer in the Configuration Item field. On the RITM they are only able to see 942 CIs, but on the Incident form they are able to see 39k CIs.

Example: For RITM0308021 they would like to select the computer with serial number PFS4LYQL but it is not available to select.

[Brian Lancaster]

Nothing I wrote has anything to do with a variable. It is related the configuration item field on the sc_req_item table (i.e. RITM record)