I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).But RITM level all variables is showing read-only. I ...
We have integrated ServiceNow with SNOW Software. When a CI is created via the SNOW integration, its state is set to "In Use" in ServiceNow. However, in a different scenario where an asset is first created manually in ServiceNow, and a CI is automati...
We recently updated to Yokohoma and are seeing a weird issue that I was having trouble tracking down so was hoping someone in the community had seen this and could point me in the right direction. When we receive a PO that would create multiple hardw...
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
Hi everyone, I’m working on integrating BigFix with ServiceNow using a custom REST call. I’m facing an issue where the API only returns the "name" field in the response, even though I’m requesting multiple columns. Here’s the endpoint I’m calling ht...
In the sys_history_line.list table, I have applied the filter condition, but it is not working. Please see the attachments below.Without filter condition under set file records is available but applying the filter records is not showingsee the below ...
From what I read, it appears the user's location must match the stockroom location if you want the 'Consume' button to illuminate when using the Sourcing button from a Purchase Order. That's great, but not all users are at the warehouse. Since Locat...
Hello Everyone, I have a situation where our HAM operation team currently follow the below process -Let's take an example of, If Dell machines arrive at Depot so we do bulk upload for creating their records in the alm_hardware table.Then they go into...
Hi all, after many years, we have some old OS/X, Linux and Web Servers that were all decomissioned, and we are using only "Server" as model category from now on. My question is: is there a way to deactivate those hardware categories from the list? I ...
I'm new to this so please humor me. We've loaded models, then assets into the system. We're using Tokyo / HAM Pro. One model was published to the product catalog. The rest of the models don't appear to be. (probably have hundreds of models). Once req...
I want to track locations of my hardware assets (for example for a network printer) in the CMDB showing the following information: City (or site) -> Building -> Floor -> Room. First of all: Is there any best practise available on how to do this? (did...
Hi , We are planning to retire Stale Cis which are older than 180 days and still in operational status. More than 50 classes are there in stale list. What are the options to do that and what is the best practice for this requirement. Please assist. R...
Show all icons in the widget, as of now only it was restricted to the 3 and reamining are getting after clicking on the button only.
Hi, I created a Data Certification schedule for monthly audits on our handful of stockrooms that have assets (laptops) assigned to them. They are assigned to each stockroom manager, and the managers can go to Service Desk - My Work, to work the audi...
Hi, I am working with our IT Equipment team to set-up HAM base model in our ServiceNow Environment. My IT Equipment team is asking if it is possible to have "many" Lifecycles to "one" Hardware Product Model. My thought is no, and that you can only...
