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Forum Posts

HAM Newbie

Hi There, I'm new to the HAM process and our company hasn't had the role before now so I'm wondering what would be your usual go to tasks to be aware of to help kick start the process? Some helpful tips or reports you like to run would be great start...

GChat by Tera Expert
  • 966 Views
  • 5 replies
  • 3 helpfuls

System attribute condition of ACL is not capturing in update set

System attribute condition of ACL is not capturing in update set. It got captured for newly created ACL but with already created ACL when I'm trying to update system attribute it is not getting captured. I have tried with manually add to update set a...

SmritiSingh by Tera Contributor
  • 514 Views
  • 1 replies
  • 0 helpfuls

Resolved! Defining Model Categories

We are in the process of migrating to HAM.  As we work on importing asset data from our previous system, the question has come up concerning the definition of Model Categories and getting configuration item records built in the right CMDB class.  Our...

Steve Gyure by Tera Contributor
  • 1423 Views
  • 2 replies
  • 1 helpfuls

Inventory/Stockroom Management -Bin Location

We currently use stockrooms, but we would like to track by bins.   For example - A specific laptop is in stockroom A, row 2 and lower shelf.        Does SNO have an out of the box feature?  If not, has anyone ever created one?

Tonie by Kilo Expert
  • 716 Views
  • 3 replies
  • 0 helpfuls

Moving away from HAM Pro

Good afternoon! My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset ...

VernYerem by Tera Expert
  • 3315 Views
  • 6 replies
  • 2 helpfuls

Resolved! 'Installed' Date in Asset Profile - Washington

Hello SME's! I am helping set up HAM for our proprietary needs. I noticed that the 'Assigned' date in the 'General' tab auto-populated after referencing the ticket that the hardware was deployed to. I also noticed that the Installed Date does not aut...

DillynITPDC by Tera Contributor
  • 651 Views
  • 2 replies
  • 1 helpfuls

Create new UI action button In dev insatnce.

I have created a UI action button named 'TO' in the development instance. When the UI action is clicked, it redirects to create a new 'TO' process. When we move this to the production or UAT instance, it should automatically adjust based on the envir...

vinod6 by Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls

Lansweeper On-Premise and Lansweeper Cloud

I want to download the Lansweeper On-Premise and Lansweeper Cloud from the NOW App Store. Unfortunately person who owns the credentials not responding. How I can recover HI credentials as well as download the Lansweeper On-Premise and Lansweeper Clou...

srinivask by Tera Contributor
  • 602 Views
  • 2 replies
  • 0 helpfuls

Update multiple record in Hardware table?

I have a catalog that is using multi row variable set. User will select multiple CI. How do i set in flow designer to update a field in Hardware table according to the selected CIs?  

Transfer approval by manager

Hi community, I have a requirement that all transfer request should got to from location manager and post approval it should to To location's manager approval and the start the shipment process. How to achieve this?

Amit_H by Tera Contributor
  • 342 Views
  • 3 replies
  • 0 helpfuls