How to find HR KB ARTICLE FROM ALL KB'S
How to find HR RELATED KB ARTICLE ONLY FROM ALL KB'S
Forum Posts
"Contains" filter not working in the Catalog Item - ServiceNow HAM Pro
In ServiceNow HAM Pro, "Contains" filter is not working for "Location" in the Catalog item. It's working when we click on RUN FILTER option. Until or unless we don't click RUN FILTER action, it is showing the empty records.But "=" filter is working f...
In Asset table under related list populate a RMA line item
I am trying to populate the "RMA Request Line Item" section in the alm_asset table based on a condition from the sn_hamp_asset_reclaim_task table where the evaluation_status is "needs_repair" Since the RMA_Request Line Item is part of a different ta...
Where is the RMA Approval generated?
Good afternoon, At the moment, I'm trying to identify where exactly the approval is generated in the RMA process. I'm don't believe this is an OOTB feature, but I also don't believe that it was reworked from the ground up: In our environment, the fi...
Resolved! HAM Asset Reclamation flow doubt
Hi All,I am trying to understand the HAM Asset Reclamation flow and I see that the flow designer ends at the creation of Hardware Asset Reclamation Line record, where can I find the logic for the Hardware Asset Reclamation Line task? Can anyone pleas...
Stock rules
Hi I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5I then changed the State...
Resolved! User Criteria for Hardware Catalog Items
Hi community, I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...
Zendesk API for fetching License Details.
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
Demo - Asset Management
Dear community, I need a quick help in setting up my instance to showcase the lifecycle of asset management (hardware assets). And also, the ask is to specifically demo two key features in HAM. Please advise how this task can be done with ease. N...
Mobile App Builder
Please let me know if anyone has worked on the empty state for the Mobile App Builder. I need help with adding an empty state.I referred to the video below in the community, but it’s not working for me:Mobile App Academy: Empty State Handling (youtub...
Resolved! Company search results with no results
I'm playing around in my personal dev instance on a freshly blanked out instance with no dummy data. So I was creating some test dummy records and I've begun to notice that despite me creating a company for me to create hardware records out of, when ...
How Discovery works for getting HAM into Servicenow
Hello Team, I am pretty much new to a process for HAM and Discovery.In my company HAM was already implemented and now who implemented was not there and also no documents are available. 1) Can any one suggest me, will Discovery automatically creates H...
Asset status/substatus updates.
Hi folks,Asset Status/ Asset substatus flipped from In stock/available to Retired/Vendor Credit but the changes are not tracked in activity and history.how can i find the source which is updating above fields.
Resolved! Trying to Create Rule to Prevent Regular Users From Creating New Configuration Items
I am trying to put in place a Business Rule or Client Script or UI Action that prevents all users, except Discovery Admins, from creating a new CI when submitting new CHG or INC tickets.I have tried an ACL that prevents creation of cmdb_ci items, but...
Asset Swap
Hello I am trying to find some information on Asset Swap. I was able to find an ATF but cannot determine if this is a business rule or a workflow. thanks
