We have a situation where bulk discovery of Windows servers in a subnet results in failures and IP Blacklists. But when we go back later we have found that doing a one off discovery will work fine. If the discovery IP Range is 10.20.15.0/24 the W...
They have gone live with ITSM and ITOM but are not very happy with ITAM implementation. They have HAM but not HAM PRO. They need to be advised if its worth investing in HAM Pro. Also, bear in mind they have already invested in SAM Pro. What would be ...
hello,I need to import some non-discoverable CIs into the CMDB and create Assets out of them. For that I'll need to import the product models along with the CI data. When I was preparing the Import set, I noticed that the existing models in my instan...
We are looking at the Hardware Asset Refresh Order flow. This flow (among others) uses the Sourcing Request task to source the HW Assets needed to fulfill the request. As per this article: https://docs.servicenow.com/en-US/bundle/utah-it-asset-mana...
I don't know what I did... At one point in time we wanted to create a rule that would look at the ALM_HARDWARE table and look at the Warranty Expiration field. If today was 1 year after that date, we wanted the Eligible for Refresh to change from FA...
Can someone tell me steps to configure SCCM to bring devices in ServiceNow.
I need to be able to include multiple assets in a single transfer request. I can include multiple assets in a single transfer order line to prepare, ship and receive multiple assets in a single transfer order whether could we send multiple assets in...
When I create a lease contract and save it, it automatically sets 'applicable taxes' field to 'sales tax' and increases the total cost by that tax. This is pretty annoying in the scenario when we want to upload legacy data via transform map and sudde...
Hi Expert, Can we calculate asset depreciation on monthly basis, if yes then how?
What is typical solution to issue assets to the non computer or non ad user and track the assets. There is a scenario for an e.g. what if user doesn't have account in AD or in ServiceNow and want to request for the assets or how assets custodian will...
Hello! I am implementing HAM for my company, and we have run into a few issues with the service catalog:- Currently, we operate with a bespoke workflow for all departments for New Computers and Supplies where the requestor can select either a laptop ...
Hi Team,we have a requirement to create a utility to generate asset tags. So the requester can select how many asset tags need to be generated and then click submit. Upon submission, the utility should check existing asset tags and generate unique on...
I want to populate the Model field automatically when the Mfg Part# field is selected. Both fields are reference fields, and need to fetch the Model value based on the selected Mfg Part# record. See the below scripts: var GetModelDetails = Class.cre...
We are on Washington DC release and I want to have Hardware Asset Workspace. In our DEV env, I installed both sn_hamp and com.sn_itam_workspace but when I click on "Workspaces", I don't see "Hardware Asset Workspace". When I go to All -> Filter Navig...
We are on Washington DC release and I want to have Hardware Asset Workspace. In our DEV env, I installed both sn_hamp and com.sn_itam_workspace but when I click on "Workspaces", I don't see "Hardware Asset Workspace". When I go to All -> Filter Navig...
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