Hi,
I initially learnt to create CIs once they become operational (deployed) to track them.
It makes sense in things like laptops. Once ordered and stays in a stockroom and not yet operational, do not create CI yet. But once it is assinged to an user and connected to a network, it can then create CIs via discovery or manually.
However, things like infra assets, they need to be deployed under change management to get installed. Like Servers or Network gears. So I had a recommendation and apparently it is a industry practice to create a "Shell CI" to manage those assets for deployment and then populate the details once it becomes operational.
It all does make sense but I cant seem to find any recommendations related to this from ServiceNow. Is this another thing in ServiceNow that did not consider the real-world situation, or is there an actual recommendation for this specific usecase/scenario?
Thanks in advance
